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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
292 ratings and 162 comments received in the last 90 days.
05 June 2025
Good
04 June 2025
We love BMW and the service provided by Adrian at Group1 Southend was amazing. We couldn't be happier with the car, deal and overall service.
03 June 2025
Very helpful and support setting up vehicle
01 June 2025
From the first handshake it was never a problem to test drive, ask all the questions I needed to and be assured about the decisions I was making. I felt looked after throughout with updates and a special video update that was so nice.
01 June 2025
Polite curious and knowledable. Get to know the customer and help them find the right vehicle
28 May 2025
Adrian was fantastic to deal with. Very accommodating, explained things clearly and was generally a lovely person to deal with.
26 May 2025
Adrian at Group1 Southend was great from start to finish. Handover was also first class. Adrian's knowledge and enthusiasm for the car was great.
23 May 2025
Jeremy Allen was extremely friendly, helpful, and painstaking when explaining all of the functions of my new car
22 May 2025
When i bought the car and when i returned a few days later to collect my new car i was very happy with the service. Fraser, the salesman was really helpful and explained everything to me which was great.
15 May 2025
Great team
15 May 2025
Kieran was helpful and responded to queries throughout the process which went smoothly from start to finish
12 May 2025
Most already answered. But it was a 5 star service and I was made to feel like a 5 star customer where noting was too much trouble and all my questions were answered
06 May 2025
I was very satisfied with my experience during the purchase and delivery. It took a week from purchasing the car to it being delivered and I was very happy with that. Lewis was very helpful and efficient with these and made it all very clear.
05 May 2025
Fraser kept us informed through every step of the process - can't fault the extremely high level of service provided.
04 May 2025
Couldn't believe how organised they were when we picked the car up. When we purchased the car the whole experience was a pleasure.
03 May 2025
It all went smoothly
02 May 2025
Amazing service going above and beyond. Keeping me informed of each step and progress of car arrival. Very responsive individual - Jeremy
19 April 2025
Sofiane Khelfa and his colleagues looked after us and worked with us to find the best deal. Reception staff friendly. Relaxed atmosphere with helpful and friendly staff. Just what we want and need.
17 April 2025
Fraser Gray has been very helpful, knowledgeable and professional. A credit to the Group #1 dealership
08 April 2025
They stayed back, even after the business was closed to make sure we were happy with the new purchase
06 April 2025
Just Fantastic
03 April 2025
It is always a good experience when visiting the Southend showroom wether to purchase or for servicing.
03 April 2025
Very easy!
03 April 2025
Have purchased from Fairfield for over 40 years so not likely to change
03 April 2025
Fully satisfied.
03 April 2025
Lewis was excellent throughout the whole process.
03 April 2025
Oscar
02 April 2025
Just such a great experience. For a total BMW novice I was completely'wowed' by my experience from start to finish.
02 April 2025
Very good experience from start to finish
02 April 2025
I said to Jeremy it would be kinda cool to receive my new car on my birthday, he made sure this happened and put a massive big red bow on the car
01 April 2025
Jeremy Allen could not have done anymore for me, extremely efficient and clear in all communications.
01 April 2025
Brilliant service. On line paperwork made the process simple. Lots of tea and coffee helped lubricate the purchase. The car was ready 1 week later as advised.
28 March 2025
Smooth transaction throughout.
26 March 2025
The centre was excellent and supplied with coffee and biscuits.Staff were very nice.
15 June 2025
See answer question one
14 June 2025
Happy with the service
12 June 2025
Great service on this occasion
11 June 2025
Because the issue with the screen is continuing to ocurr after the service
11 June 2025
Wasn't kept up to date with car progress
11 June 2025
Max was excellent
10 June 2025
The service was completed on time and very thoroughly
08 June 2025
Despite dropping the car off the day before the service was due, and having it booked in for 8am, it was not started until 4pm. I was not contacted until near closing time and nearly missed opening hours due to the distance to return, late call back.
07 June 2025
Excellent and very thorough, car was left clean and Leah explained in depth everything that was being done
07 June 2025
Like I said on previous question. No customer care
06 June 2025
Group 1 have gone above and beyond
05 June 2025
I am completely satisfied with Southend.
02 June 2025
Hannah my service representative was very polite and kept in regular contact with me.
02 June 2025
Good setvice
30 May 2025
Jeremy was a pleasure to deal with and I'm already looking forward to what we can do in 4 years time.
29 May 2025
Best BMW centre I've been too, very clean, staff was helpful.
29 May 2025
Costumer service was great. Friendly & helpful staffs
28 May 2025
As above, Leah the service advisor is a consummate professional ambassador and deserves recognition, you miss 5 stars because of the difficulty reaching the centre by telephone
28 May 2025
Work done as needed
27 May 2025
Key drop off much less painful than having to wait for a service advisor. Heads-up car play no longer works, auto high beam turned off, auto handbrake turned off, dashboard different configuration, a little irritating.
27 May 2025
It was fine
27 May 2025
Good communication throughout the service process
27 May 2025
Only reason its not five is wait time for courtesy car
26 May 2025
Quick
26 May 2025
No waiting to be seen. The whole experience was effortless
26 May 2025
Even though they couldn't find anything wrong with the lights turning on, they went ahead and did a full software update.
24 May 2025
The service we received was very good
22 May 2025
Good kept me informed all the time
22 May 2025
The end outcome was good and this is only the first time I have utilised Group 1 at Southend. The lady that I spoke with on the phone (Olga) was very polite and professional.
22 May 2025
Excellent service particularly from my service manager Olga.
22 May 2025
Great. Price expensive customer service spot on
22 May 2025
Excellent service.
21 May 2025
This is the third time I've used their services, and I've always had an excellent experience.
21 May 2025
All is fine with the service.
20 May 2025
Polite staff, excellent service by the service team.
20 May 2025
Professional, polite and accurate
19 May 2025
Leah the service advisor gave an amazing service and is an asset to BMW Southend
19 May 2025
Was updated throughout the time I was there.
19 May 2025
I am disappointed that three days after my service and MoT. Our car flagged up a fault with the engine coolant and a part happened to break just 2 days after our service.
19 May 2025
Good all round
19 May 2025
Communicated well by text and phone
18 May 2025
My car has to come in far too often, which is a significant inconvenience-simply because the work is never done right the first time.
17 May 2025
Customer Service was 2nd to none
17 May 2025
They dealt with my issue very quickly and the service advisor was excellent and very helpful (kudos to Olga!)
15 May 2025
Very efficient
14 May 2025
completely satisfied
14 May 2025
I would have given 5 stars, but I have an outstanding question about the recall that my car went in for and I not able to get anybody to answer the telephone.
14 May 2025
Problem not solved
14 May 2025
Completed my work with no hassle
13 May 2025
Very happy with the service that I received
12 May 2025
Staff was helpful
11 May 2025
Very satisfied. I went in to get my current car's rear brakes sorted, and ended up with a new car. The advisor sorted the brake work into the deal so it didn't cost me extra, which I really appreciated.
10 May 2025
The staff always go above and beyond.
10 May 2025
Hannah was great to deal with, very friendly and knowledgable, car was sorted quickly and picked up same day.
10 May 2025
Staff were very polite and Olga was very helpful
09 May 2025
Nothing to be dissatisfied with
09 May 2025
Very good service
08 May 2025
Max handling my case with excellent service
08 May 2025
Great service, was kept up-to-date with information and all work carried out quickly.
08 May 2025
I used the automated check in service, which allowed an extremely swift turnaround. When collecting the car, the service was prompt and informative
08 May 2025
Fantastic service and helpful
07 May 2025
Arrangements made at the time of booking the service, including a courtesy vehicle were were completely fulfilled.
06 May 2025
Got my car serviced and clean quicker than expected
06 May 2025
As above
05 May 2025
Good experience, but complementary clean was not done. This was sorted by Olga whilst I waited.
05 May 2025
Prompt and efficient. However the lady in the service department was very abrupt when I asked if the brake fluid was tested prior to changing or topping up.
05 May 2025
Everyone very friendly and helpful. Loan car was excellent and paperwork quick. When collecting car it was not ready but no voicemail left to advise so went to collect anyway which was a shame as traffic was so bad!
05 May 2025
Olga always looks after me and my car exceptionally well, I'm very particular and she accommodates my need to look after my M3
03 May 2025
As above
02 May 2025
I like to reward excellent service
01 May 2025
Kept informed throughout process
01 May 2025
I was not given any timescale as to when work was to be caried out or completed, I had to phone late afternoon to determine when the car would be ready for collection.
01 May 2025
Very helpful as always, new brakes sorted and was able to sort the my bmw app which I hadn't been able to log into in the past.
30 April 2025
Really pleased with the full inspection and the detailed explanation of the work carried out and the advice given.
28 April 2025
Vehicle booked in on time, and the mot was completed on time. Which was important to me as I waited in the showroom. Comfortable showroom, with good facilities.
28 April 2025
Nothing to complain about, friendly staff, relaxed environment quick and easy service
27 April 2025
Given that I wasn't supposed to bring my car in for a certain date and had to bring it in a couple weeks in advance bmw were very accommodating and helpful
26 April 2025
Great experience
24 April 2025
Excellent friendly service
22 April 2025
Staff were very helpful with the issues we needed to be sorted out.
22 April 2025
Helpful staff
20 April 2025
Like I said I would have liked to have been sent the health check Video.
20 April 2025
Good communication
20 April 2025
Hannah was both informative and helpful, I asked for and earlier pick up and she facilitated
17 April 2025
Excellent service from mechanic Tyler.
17 April 2025
Regular updates from the the operative and everything completed on time and as expected.
16 April 2025
overall satisfied as parts were replaced on the warranty, Car returned washed and cleaned inside which is always a bonus staff a friendly enough just wished it had been done on the first visit and I didn't have to take the time to drop the car again.
14 April 2025
A fair job done and a free valeting too. Thank you
14 April 2025
Looked after by very friendly and welcoming staff together with a free car wash.
14 April 2025
Smooth efficient operation
14 April 2025
Courteous staff & very good status feedback
14 April 2025
Efficiency
12 April 2025
Despite booking 36 days in advance they couldn't organise the required work and deliver car in 2 working days, rather they took additional 2 working days to complete. Amounts quoted during booking were different when paid. Promised Wash/Vac not done.
12 April 2025
Car was not cleaned after service
12 April 2025
Car wasn't parked in carpark had to hunt round and then go back in to ask where it was parked found it in the mini carpark eventually. Steering wheel was dirty and gear stick
11 April 2025
Was only there for airbag recall, happy with service provided.
11 April 2025
Recall carried out with no issues and I was also made aware of the compensation and I was kindly offered a free air-con service, which I accepted.
10 April 2025
Good communication
08 April 2025
My contact was very efficient and friendly
08 April 2025
Courtious staff, fast & efficient repair with excellent updates & feedback.
07 April 2025
Its hard to find a great garage and I think Southend 1 gives me confidence to have my car serviced there
06 April 2025
Fast, friendly and efficient service. The lady who was in charge of the work on my car went above and beyond to get my car sorted quickly.
06 April 2025
Job well done
05 April 2025
Proactive and met my expectations
05 April 2025
My car hadn't been fixed and paid alot 250 pounds to get it fixed.
04 April 2025
Professional
03 April 2025
Great service, friendly and informative.
02 April 2025
The service was very easy to understand what was happening as well as what may need replacing in the future.
02 April 2025
one small unexpected cost was cancelled, after referring to Section Manager
02 April 2025
Friendly staff
01 April 2025
On this occassion I was booked in for an MOT, I arrived ahead of time, was spoken to by service reception, who took my keys and advised me of how long the MOT would take.
01 April 2025
As I said before very polite helpful staff all round good experience
01 April 2025
Always kept up to date with progress of service
01 April 2025
Hannah King (my service desk contact) was excellent. Great communication throughout & I felt she had my best interests at heart.
01 April 2025
This time, unusually, there was a later problem.You did the wheel change (from winter to summer wheels) however, when I reset the tyre pressure monitor as required, I discovered that the summer wheels were all slightly incorrect.
01 April 2025
Service and warranty worked carried out very well.
01 April 2025
Good communication and service keeping you in touch with the whole process.
30 March 2025
A wait appointment that ran on time. Quote for service was accurate
30 March 2025
The process of drop off and collection could be streamlined, sometimes people are in a hurry. Not being provided a loan car during essential safety recall work is not ideal. The work seemed to be carried out well and the video inspection was great.
29 March 2025
Efficiency
28 March 2025
From the booking, to the courtesy car arranged, and the updates from the service lady who dealt with me. Very professional, great demeanour and attentive.
28 March 2025
All went to plan
28 March 2025
Generally happy overall, only issue was the video sent reporting defects with my vehicle, the technician mentioned my front tyres were 31% worn? These tyres had been fitted new 48hrs before I had the service/check carried out? Feel this is misleading
27 March 2025
As above
26 March 2025
Great service
26 March 2025
Excellent service as always
26 March 2025
I wasn't looking forward to my sit and wait, normally I would arrange a curtesy car but unfortunately none were available. However I appreciated the team moving my service promptly as I was waiting in house
06 June 2025
Very knowledgeable salesperson who was more than willing to spend as much time as needed to go through everything during both the purchase phase and hand over phase.