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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
326 ratings and 191 comments received in the last 90 days.
08 October 2025
Very satisfied and kept up to date with Cars progress
02 October 2025
From the initial consultation to the final delivery of my car, Jeremy alan was knowledgeable, attentive, and supportive, ensuring that all my questions were answered clearly.
01 October 2025
Excellent customer service as always, with welcoming and helpful staff to attend to all my needs without being pushy.
30 September 2025
TOTAL LEGEND
30 September 2025
Explained everything clearly
28 September 2025
The X3 is superb, we love it and everyone made us feel welcome , no pressure , no rush.
23 September 2025
Overall great service
22 September 2025
Fraser was our contact at Group1 Southend. He always kept us updated on timeline and presented information in easy to understand format and answered all our queries with patience
18 September 2025
Staff were always helpful, courteous and knowledgeable. Choosing and buying a BMW was a pleasurable experience.
18 September 2025
Top quality service from Jack. There was a courtesy call during the week and I was informed that there was a 5 days free insurance on the car. Purchase was made easy with no pressure,reveal, and "How to Guide" demonstrated by Jack in store was fab
17 September 2025
Sofian helped me get the right deal on my dream car.
16 September 2025
Excellent service and the car is amazing
16 September 2025
Good service, no pushy sales technique, team were happy to help and advise and provided good after sales service.
15 September 2025
Sofiane Khelfa provided excellent customer. Every stage was explained at no point did we feel pressurised. Very contentious.
14 September 2025
Quick, easy, painless
12 September 2025
Oscar Wood was so helpful and went out of his way to ensure everything went smoothly. Even when my existing car that was not a BMW was faulty he tried to help even brought the deliver time of my new car forward. Thanks for a great service
11 September 2025
Fantastic and friendly staff that go over and above!
10 September 2025
Great service as always
08 September 2025
Kept informed of delivery date etc
05 September 2025
Everything went smoothly and quickly and I was kept updated often! A truely lovely experience
03 September 2025
Yes, treated well on arriving and not made to wait. Coffees provided etc
27 August 2025
Perfect experience with dealership, sales person (Adrian) was amazing, and so right when guiding me on my colour choice. Great communication too. Kept me up to date all the way.
25 August 2025
The salesman Oscar Wood was very helpful and informative with our options. From start to finish excellent service.
20 August 2025
Jeremy Allen was really helpful and process was really smooth
19 August 2025
For us the entire BMW experience at Group 1 Southend was a pleasure thanks to Fraser Gray and we would like to thank him for his expert help and guidance throughout our purchase journey. We are delighted with our new car BMW Series 120.
19 August 2025
everything explained well and delivered as promised
18 August 2025
Ordering the vehicle was a simple process, I knew what I wanted to buy and there was no pressure to buy into anything that I didn't want. I was kept informed of progress throughout the delivery waiting period. Handover of the vehicle was faultless.
03 August 2025
Very good
03 August 2025
Service I got was exceptional from start to finish, keeping me continually informed of my new car
02 August 2025
Kept informed at all times
31 July 2025
Adrian kept me updated the whole way through, even messaging out of hours. He was away when the car arrived but made sure to be there for handover on his first day back so I had it for a work trip. Really appreciated that.
31 July 2025
Everything that Lewis mentioned was on point
22 July 2025
Jeremy Allen was a pleasure to deal with. He was attentive, patient and went above and beyond to find me the right car. I went to Jeremy because of the excellent service my son received when he purchased his cars through him.
22 July 2025
as above
19 July 2025
Fraser, our contact at BMW was always very helpful and informative and kept me in the loop with any updates.
11 October 2025
Easy and good service
11 October 2025
I would've liked the option to pay by cash or card. But this dealership has dr used to be cashless and it wasn't mentioned at the time of booking. Customers should be notified that you gave taken away their options.
11 October 2025
Work was OK but nothing special and service wash was only adequate. Plus the WiFi didn't work in the customer waiting area, very annoying when a while you wait service was booked.
10 October 2025
Work carried out as planned
09 October 2025
Personnel exceptional
09 October 2025
Friendly and efficient service provided by staff members
08 October 2025
All good
07 October 2025
Service advisor was thorough in getting to understand the requirements of service needed
06 October 2025
Staff make you feel special and clearly excellent at their business
06 October 2025
staff provided a great service - friendly and helpful
05 October 2025
Staff managed to fit my vehicle in for MOT at very short notice
05 October 2025
Service how it should always be from a
04 October 2025
Overall ok, Leah was very helpful
04 October 2025
Hannah King is excellent. Nothing is too much trouble for her and she is always polite and professional. She takes her time to explain everything and I never felt that I was being rushed through.
04 October 2025
You didn't fix my problem it was in for a recall for ERG value after market parts prevented repair supplied original parts still no fix was charged £351.83 I believe you shouldn't have taken the job on! If you knew you wasn't capable.
04 October 2025
From the initial contact to completion of the work I was continually updated
04 October 2025
As I said Great service as always. If I had one comment it would be the pricing. I've always preferred to use the main dealer for my services plans but you are on the expensive side and I believe that's more to do with the brand than the work.
03 October 2025
We are very happy with the actual car service-the mechanic did an excellent job. However, the customer service we received from your server, Max, was completely unacceptable.
01 October 2025
Customer service excellence
01 October 2025
Generally very good service
01 October 2025
I was welcomed, offered a drink and wasn't made to wait too long
30 September 2025
Easy to contact prior to booking the service. Check in was easy and I was made welcome when I arrived then the service was carried out as expected.
30 September 2025
Everything was explained and carried out as expected.
29 September 2025
It was ok but nothing memorable to set apart from other establishments.
29 September 2025
As above.
28 September 2025
Very efficient
28 September 2025
Easy process, booked via app, kept up to date throughout.
28 September 2025
Was looked after by Hannah King. She was very organised a great communicator and kept me updated throughout. Couldn't fault her level of professionalism.
28 September 2025
Easy to book, but say before service, I xalled up to check, and I received incorrect information. Car was booked for a recall, I booked, sit and wait. When confirmed over the phone say before, I was told the car was booked for all day
27 September 2025
Lovely customer service from my service advisor and great hospitality during the wait of carry out the job
26 September 2025
Everything fixed and they have been helpful.
25 September 2025
Call centre issue as called wrong mobile nbr and beached GDPR and she was rude.
24 September 2025
I am satisfied with service. But interior had some black dirt . My seats and interior side panel had black dirt .
24 September 2025
Great customer service by Hannah King
22 September 2025
Great service. Hannah dealt with the logistics superbly and kept me updated throughout.
21 September 2025
Always a joy to go there would not buy from anywhere else .
21 September 2025
I have always been very pleased with the service I have received from Olga. She is very attentive and helpful. She always makes my visit to BMW at Southend a very pleasant experience.
21 September 2025
Lady that booked my car in very helpful and polite . I do feel your front desk , can be a little more polite though it's like they were doing me a favour .
21 September 2025
Always provided a very good service, whether buying a car or having one serviced.
21 September 2025
Lovely staff head of business made sure I was happy.
21 September 2025
Competent staff
20 September 2025
Easy to book the car in, drop off process simple, kept updated and agent great to deal with when collecting the car.
19 September 2025
Very smooth experience from handover to pick up. Very Friendly, professional and polite staff (Hannah)and competitive pricing.
19 September 2025
According to what I was shown on video and the care I received from the lady in the service department.
19 September 2025
I have already had a telephone call regarding the service/remedial work carried out by the main dealers. Thank you .
18 September 2025
Service was quick and reasonably priced with recent updates
18 September 2025
Keeped in form all the even little video
17 September 2025
They are all courteous and professional, really good workmanship
16 September 2025
Very professional,informative,knowledgeable,understanding and caring people ,well done
16 September 2025
Leah was fantastic. She is a credit to Group 1. She explained everything clearly and was happy to seek clarification on anything she didn't have an immediate answer for. She's a keeper. Give her a raise.
15 September 2025
Again well informed and Leah kept me up to date each day
14 September 2025
Very satisfied. Video sent to me clearly indicated the necessary work and no pressure to get it done there and then placed on me, although I did get the work done there and then.
14 September 2025
Very helpful team
14 September 2025
Quick and efficient
13 September 2025
Every staff member who I encountered were polite and professional
13 September 2025
I had a short wait to see an agent but otherwise satisfactory.
13 September 2025
Service first class as above.
13 September 2025
Great team.
13 September 2025
As above.
13 September 2025
I was kept in the loop by every member of the team, the service was exceptional as always.
12 September 2025
Great service. With an opportunity for me to work while the service was being carried out.
12 September 2025
Good service and communication
12 September 2025
Brian the dvisor is alwys helpful amd deseves a five, slightly dissappinted that the MOT took as long as it did.
11 September 2025
I was happy with service but not the damaged rim
10 September 2025
Swift and thorough
10 September 2025
Willing to explain thoroughly.
09 September 2025
They did everything that could be expected of them.
08 September 2025
It was simple, one call and all arranged
07 September 2025
The team were welcoming, professional, and efficient (very quick tyre change). They kept me updated, explained things clearly, and made the whole process straightforward. I left feeling reassured and very satisfied with the service.
07 September 2025
Efficient polite and friendly. Appreciated coffee while I waited
07 September 2025
I waited while the work was done and was surprised there were no motoring magazines to browse or BMW motor sport videos/history
06 September 2025
Could not fault the attention and service
06 September 2025
Everything was done while I waited
06 September 2025
I was disappointed by the service I received from Group 1. The car went in for a service and an MOT. the service to the car was minimal and 2 MOTs had to be done.
05 September 2025
Well looked after start to finish
04 September 2025
Service as always was up to standard.
03 September 2025
Staff again.
03 September 2025
Very happy
02 September 2025
Very professional
01 September 2025
Overall service very good but had to wait around an hour longer than expected time. Service advisor did apologise for this.
01 September 2025
Friendly, knowledgeable and helpful service adviser
31 August 2025
Visit was fine
31 August 2025
I was charged for a remote key battery that I hadn't asked for and was not told this was standard. Very disappointing. My invoice was not explained, payment commenced but this was stopped while I read the individual charges on the invoice myself
28 August 2025
All good.
28 August 2025
No guaranteed electric courtesy car offering, I walked and used the bus. Poor communications once the car was at the dealership. I received a missed call, they did not pick up when I returned it. They sent text messages but didn't read my responses.
26 August 2025
As before very thorough and efficient
25 August 2025
Great customer service by Hannah King, was kept informed at all times
25 August 2025
Friendly service manager, understood my issue straight away, resolved in a very timely manner and I was kept up to date with the progress
25 August 2025
Consistently good service
25 August 2025
I received excellent service
24 August 2025
Great service, good communication
24 August 2025
See above
24 August 2025
Kirsty malone was great very helpful and kept me updated
24 August 2025
Very efficient and friendly, service advisor provided space for me to work whilst I waited
23 August 2025
As above
23 August 2025
Good service
22 August 2025
GOT THE SERVICE THAT SHOULD BE EXPECTED FOR THE CLASS OF CAR
22 August 2025
Nie ma w poblizu innego BMW grupy pierwszej
21 August 2025
The staff were polite and attentive, the place was clean and quiet, and I was kept informed at every step.
20 August 2025
Very helpful and friendly staff who kept me up to date during the work being carried out
20 August 2025
Good communication, friendly service staff , peace of mind on work carried out
16 August 2025
Great service
16 August 2025
You have done what was expected.
14 August 2025
Really great
14 August 2025
I got an inspection video telling me how much tread i have left on my tires but nothing to show the service i paid for getting done, from a high end service center this would be the least you would expect.
14 August 2025
Professional, courteous, and kept informed
11 August 2025
no complaints, everything went as expected.
11 August 2025
Seamless and easy
10 August 2025
Great from start to finish!
09 August 2025
Staff are always friendly and welcoming. Show room is always clean in appearance
07 August 2025
As above more than happy.
07 August 2025
I was satisfied with the service I received I received a call lunchtime saying my car was ready and as I arrived I could see my car waiting.
06 August 2025
Fast and efficient service
06 August 2025
Very satisfied
06 August 2025
Very pleased everything was explained to me. waiting time was good, waiting area was clean and a very pleasant place in which to wait with a nice cup of coffee. and my car was returned me after a good clean. Thank you.
05 August 2025
Good service
04 August 2025
Have been going here for several years and have had no issues
04 August 2025
Efficient and kept informed
04 August 2025
Work done efficiently
03 August 2025
Satisfied
03 August 2025
Bmw is supposed to be a premier brand and I don't think you reach this standard
03 August 2025
Very helpful
02 August 2025
Smooth and easy process
01 August 2025
As I mentioned earlier, Brian Hooper (service adviser) was his usual very helpful sell, keeping me updated on the progress, while I waited in the dealership.
01 August 2025
Service was well attended to. Advised of any defects in need of attention and completed the next day.
31 July 2025
For the service I received.
31 July 2025
every one went out of their way to help with the experience.
30 July 2025
Excellent service given went very smoothly
30 July 2025
It was a true observation of the staff very very helpful and friendly but with a professional outlook
30 July 2025
First class customer service from Olga.
29 July 2025
Was well informed on work being carried out on my vehicle while it was being worked on with good CITNOW video that was sent reporting the condition on my vehicle
29 July 2025
I've given a 3 star purely for the long long wait. If it wasnt for the service advisor Lynette Sanders I would have given 1 star. She was great the whole way through. Even gave a discount which I didn't ask for. 10/10 Lynette
29 July 2025
Good professional service, comfortable waiting area with refreshments.
28 July 2025
All work completed as expected
28 July 2025
Services
27 July 2025
Service & facilities were good but offered wash & vacuum & chose only vacuum but this was not done when returning to my car which was disappointing
27 July 2025
I am happy and satisfied with my service experience.
27 July 2025
Customer service was excellent
27 July 2025
Air-conditioning makes a noise it didn't make when I took it in for service. it was said to be leaves in the fan. Leaves were later cleared but still makes noise. Wing mirror bottom housing was left hanging upon pick up. I've clipped it in.
26 July 2025
Excellent.
26 July 2025
Friendly and helpful assistance from Ms King
26 July 2025
Seee above.
24 July 2025
Great service from Olga Honcharuk
23 July 2025
Max came across well and everything went smoothly.
23 July 2025
Very quick service
23 July 2025
The tyre replacement was authorised quickly under our insurance policy. The replacement tyre was fitted quickly. The overall time spent at the BMW centre was too long owing to the unsatisfactory complimentary wash.
22 July 2025
Hanah, was pleasant and very knowleagable, advise was clear and simple to understand and nothing was too much trouble, what made this expereince easier was the abilty to use wifi so I could work remotley rather than take annual leave.
21 July 2025
1st class allways , nothing is a problem
21 July 2025
Very efficient and welcoming team
20 July 2025
Video of service given for peace of mind
20 July 2025
Totally professional, I'm glad I now drive a BMW
20 July 2025
Fast and full service
20 July 2025
The bmw advisor was extremely helpful and friendly.
19 July 2025
C
19 July 2025
As above
09 October 2025
Adrian at the dealership was very efficient in arranging the sale and most helpful at handover.