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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
508 ratings and 235 comments received in the last 90 days.
26 September 2024
Jeremy made sure everything went smoothly from start to finish. He explained everything and was very transparent as always. He makes purchasing a vehicle so easy. I would highly recommend.
24 September 2024
the delivery was on time and without delay
24 September 2024
The purchase and delivery was made it easy and enjoyable, and a very unique experience tailored to the customer.
22 September 2024
Everything was great
22 September 2024
I was kept informed throughout the process and Sofiane and Bill really helped me out wherever possible!
21 September 2024
Polite helpful and a nice cup of coffee
17 September 2024
Oscar was very friendly, very in depth and explained everything clearly. The overall service was very good, would highly recommend.
17 September 2024
Group 1 Southend Service was exceptional from start to finish. Particular gratitude to Fraser Gray, he was excellent and made the experience easy and smooth.
10 September 2024
The whole process was executed really efficiently and I felt well Looked after during the whole process
07 September 2024
As above, everything went smoothly and was able to rely on Oscar heavily.
30 August 2024
From the initial call to delivery 6 weeks later has been first class from Sales persons Fraser and also Chris when Fraser was away on vacation
16 August 2024
I was so well looked after during each of my visits to the centre
12 August 2024
Again, Sofian was amazing. Really great experience from start to finish
07 August 2024
Great team and atmosphere at the BMW centre , and good cappucino!
06 August 2024
Very helpful and informative. Made you feel very welcome. Chris was amazing from start to finish and we were kept up to date with delivery time. Jay was very helpful and polite too.
06 August 2024
Beautiful clean office, friendly staff who are all keen to help
06 August 2024
Professional, polite, friendly and accommodating.
31 July 2024
Oscar was fantastic the best person I have ever bought a vehicle from the was very welcoming very polite and kept me updated all the way through the process replying to emails as soon as he could helping me decide what was best so pleased with him
30 July 2024
Was very swift and friedly
26 July 2024
Very helpful sales person
24 July 2024
Very welcoming and efficient process
17 July 2024
Our experience at the dealership was outstanding and for me, this definitely contributed to my decision to make a purchase.
15 July 2024
Our experience with Sofiane was great from start to finish
08 July 2024
Brilliant service
07 July 2024
Totally satisfied with the service we received.
05 July 2024
Oscar made it a smooth process and even topped the car up with more petrol as it was sitting just under quarter tank
29 September 2024
I was very happy with the service. However I noticed that the mileage of the car reported on the invoice was significantly higher than the mileage on the car computer. I have telephoned twice now asking for someone to ring me to get it sorted but thi
29 September 2024
Steering wheel was filthy and had to be cleaned once home.
28 September 2024
All completed as promised within timescales suggested.
28 September 2024
I am treated with courtesy and respect every time I visit Group 1 (Fairfield) Southend
28 September 2024
This is because your timing for the jobs done to my car is excellent. Your feedback on future issues are spot on. Also my car look brand new after the good MOT was done plus your cleaning service and drivers better too.
28 September 2024
I was kept fully informed of the work progress.
26 September 2024
Service is always good. Getting the car cleaned is also a big plus. Downside is costs.
25 September 2024
All went smoothly
25 September 2024
Good people providing customer satisfaction
25 September 2024
Very satisfied
25 September 2024
Loss of the vehicle pick up and drop off means i may have to reconsider where i get my services in the future. I would strongly suggest this facility is reinstated.
24 September 2024
From calling to book a service, the drop off process through to completion was seamless. Great customer service at every stage. A special shout to Hannah who was brilliant
24 September 2024
Very helpful and professional
24 September 2024
Service assistant was very helpfull and courtious, webt out of way to resolve errors.
24 September 2024
Service was excellent and met all expectations from BMW
23 September 2024
Fraser Gray was brilliant from start to finish. Everything I needed he provided in great time.
22 September 2024
very professional
21 September 2024
Dito ??????????????????
20 September 2024
I was completely satisfied this time but couldn't score a 5 because of my previous experience. I am concerned BMW have tried to get me to change this score to 5. In order to submit this review it won't let me until I've changed the score from 4 to 5
19 September 2024
Very satisfied, I was able to have my appointment changed to a waiting appointment
18 September 2024
there is no pick up and delivery service available.
18 September 2024
Very pleasant experience from dropping car off to collection.
18 September 2024
Quick and easy
18 September 2024
The communication from service reception lady (Leah) was excellent , she provided regular updates on progress with my car and ensured I had a loan car while mine was being fixed.
17 September 2024
Service was seamless from arrival to departure. Great communication too.
17 September 2024
I've not experienced anything negative to warrant anything less than completely satisfied.
16 September 2024
I unfortunately object to having to pay for a video inspection every time the car goes in irrespective of when this last happened! That choice should be up to me! So not 5 stars.
16 September 2024
Very good and helpful
16 September 2024
As above
16 September 2024
As above
15 September 2024
As above - all work was carried out quickly and the staff couldn't do enough for me while I was there
15 September 2024
They carried out the work.
15 September 2024
Excellent
15 September 2024
Good service
14 September 2024
Was quick and car was cleaned too
14 September 2024
Kept informed by Hannah as where the car was with the service and when it would be ready for collection.
14 September 2024
Not value for money
14 September 2024
Excellent all round service. Complimentary tea/coffee/drinks makes for a comfortable waiting experience.
11 September 2024
Good service from all members of staff I encountered. I could not criticise any aspect of my appointment.
10 September 2024
Very impressed with the attention given to ensure everything was explained
10 September 2024
Friendly professional service as always.
10 September 2024
The dealership asked me to do this survey and give the mark above. As it is a non-service year all I had done was new wiper blades and an MOT. The blades were my choice. I only buy car parts from my local dealer.
10 September 2024
Mot completed
09 September 2024
Very good service overall but I do miss having cars to look at in the waiting area, seems a bit empty there. Having used Fairfield's and Group 1 for 9 years now would be good if there was some sort of loyalty benefit, service deals etc.
09 September 2024
I was satisfied with the communication but not with the work carried out
09 September 2024
Easy to book in, communication on point, very clear on the work needed and the cost. And delivered on time.
09 September 2024
Great service
08 September 2024
From start to finish my experience was first class. Made welcome with refreshments, and hannah made sure my car was her priority.
08 September 2024
Sun visor fixed and service carried out. Car was super clean when returned
08 September 2024
Service was excellent and a the waiting area had good Wi-Fi and drinks available.
08 September 2024
Great service
06 September 2024
As above, she went over and above with her levels of customer service.
06 September 2024
All aspects of the service were good
04 September 2024
Quick and efficient service
04 September 2024
Cleary explained
04 September 2024
Service representative was very friendly and informative
04 September 2024
Done to time and always helpful
04 September 2024
First class attention by Service team, Above star to reflect full satisfaction
03 September 2024
Friendly & informative throughout
03 September 2024
Reception and all staff very courteous at all times. An excellent latte coffee.
03 September 2024
It is fantastic to have Hannah back (moved to Mini). Always the great communicator and efficient in resolving any challenges.
03 September 2024
Outstanding service. Helpful reminder MOT was due. Easy and efficient booking. Fast and efficient service on the day. Everything explained with clarity.
02 September 2024
Servicing agent very helpful and kept me informed at all stages.
02 September 2024
The staff met all of my expectations.
31 August 2024
Just so professional and friendly.
30 August 2024
Quick turnaround
30 August 2024
Good customer service from hannah
29 August 2024
This was much better service. All of my requirements were carried out in a timely manner. Olga was very professional
29 August 2024
Friendly staff and good work
28 August 2024
Leah was excellent.
28 August 2024
At the end of the visit there were no issues.
28 August 2024
Leah was outstanding. Her customer service was superb. really nice to deal with. I cannot praise her enough!!
28 August 2024
I couldn't be more satisfied with the experience.
26 August 2024
Hannah was extremely friendly and helpful
26 August 2024
Vehicle repaired and returned sooner than expected, superb courtesy vehicle provided.
25 August 2024
As above
25 August 2024
Great service & kept informed throughout the time they had my car.
24 August 2024
Staff excellent
23 August 2024
Always helpful and polite
22 August 2024
Very happy with the service, safety check video, car clean etc. Polite receptions and car collection / self service key drop-off very smooth
22 August 2024
Service rep was very helpful and professional. Kept me up to date all through the process
21 August 2024
Great service and communication
21 August 2024
Again always been Great. Good comms and made sure I was happy
21 August 2024
I was particularly pleased that I was told what was going on and generally kept informed throughout the day
21 August 2024
Kept informed at all times and car ready on time agreed
20 August 2024
From the welcoming receptionists to the attentive Service department you always feel well looked after. Lynette Sanders is always a joy to deal with when I bring my car in.
20 August 2024
All about Hannah
20 August 2024
Just because everything went smoothly
20 August 2024
As above
19 August 2024
Service time ran over but price discounted to compensate
19 August 2024
Hannah was extremely polite, friendly and helpful. She made it an easy experience
19 August 2024
Excellent, very good service experience
19 August 2024
Prompt service car returned quickly clean and charged up. The service organisers were very helpful.
19 August 2024
nothing to find fault with but disappointed there was no pick up-drop off service available. makes using this service again in doubt because of cost of taxis
18 August 2024
The only thing I have marked down for is when I got the call to say my car was ready I was told my car would be washed for me but when I collected it it hadn't been
18 August 2024
Good service
18 August 2024
The staff are happy and friendly and dealt with any issues that needed attention to.
18 August 2024
Excellent service from the time I arrived until I left. The waiting area is comfortable and modern and the person who took care of me was very attentive and efficient.
18 August 2024
Hannah was brilliant
18 August 2024
Couldn't fault service
17 August 2024
Service was fine but part needed took weeks to arrive
16 August 2024
Good
16 August 2024
Again, absolute perfect customer service from Olga and Hannah. Amazing team members. Honour their way to greet you and offer coffee/tea etc.
15 August 2024
O this occasion, this is the best customer service I had received.
15 August 2024
Easy drop off, kept informed on the health of my car, provided with a nice loan car, and was seen promptly from the time I dropped my car off and when i went to collect it, a big shoutout to Hannah the service representative for going the extra mile
14 August 2024
Good service
14 August 2024
Amazing customer service provided by the service advisor and very helpful car check with video that the mechanics provided
14 August 2024
I dropped my car off the night before it was due for a mot they rang me in the morning to ask when I was bringing it in ? I needed it early as possible as I was going out they phoned me at 4.30 ?
14 August 2024
Good efficient service
13 August 2024
Even though it ended up taking 2 days for the service and a recall issue to be carried out and completed. I was pre warned the day before my booking and during the process. This helped me to plan and arrange transport.
12 August 2024
Friendly staff
12 August 2024
Excellent job.
12 August 2024
Excellent
12 August 2024
Did everything I asked and gave me a great price.
12 August 2024
Great Service from service represenentitive Hannah King
11 August 2024
The works could have taken less or debugging more thoroughly end to end from begging for as not to be told it's almost ready 2 times only for something new to appear that would take even longer; other than that very satisfied.
11 August 2024
It was good to see familiar faces at the centre, starting with reception through to the MOT advisers Brian and Olga who kept me informed throughout the time i left my car there to have it's MOT done and then returned 2 hours later.Thank you guys.
11 August 2024
Good service
11 August 2024
In particular I would like to mention Hannah King who assisting in the service and communication regarding the process. I had to go into hospital on the day my car was serviced and she continued to update me and call me back when we missed each other
11 August 2024
I can't remember the person I spoke to on the phone but was really lovely person couldn't do enough for me and my wife
10 August 2024
Service adviser, Brian Cooper, was brilliant and very professional.
08 August 2024
All work done as planned
07 August 2024
Only booked for brake fluid service, but told of amber on main service at check in. Team said it could be done now to save return visit.
06 August 2024
My car is always serviced with you where I bought it, I've never had any negative issues.
06 August 2024
Hannah your service advisor was very helpful
06 August 2024
Work was completed and complimentary vallet service.
06 August 2024
I am very satisfied and appreciate all the work that was done
06 August 2024
Efficient, very helpful. Everything went smoothly and I was kept updated.
05 August 2024
Did what was asked.
05 August 2024
Great team to work with and great option to sit and work during the
05 August 2024
All because of Julia Sutton she is a perfect example of how things should be done thank you Julia
05 August 2024
Good fast service.
05 August 2024
See answer to question one
04 August 2024
Very helpful and efficient service advisor.
04 August 2024
Olga and the technician were totally professional and charming.
04 August 2024
Good service from staff
03 August 2024
All the people I meet were extremely helpful
03 August 2024
Work carried out satisfactory
03 August 2024
Julia is a first class representative for Group 1
03 August 2024
Repair work carried out and kept up to date with progress. Service advisor very polite and professional
02 August 2024
As above plus easy to book in for future work to be completed
02 August 2024
Aaron really made things smooth for us.
01 August 2024
Everything was completed as agreed and per costs declared up front.
01 August 2024
The receptionist was helpful and friendly and the service adviser was very efficient too
01 August 2024
Prefer to use Fairview (Group 1) Some of the staff I have known for years.
30 July 2024
I always have a great service done at Southend great technicians. Reliable service and communication is key. I will only speak with Olga as she provides exactly that customer first and explains everything. Well done Olga.
30 July 2024
Work completed with no issues plus complementary hand wash
30 July 2024
Good service
30 July 2024
Leah was very considerate to my request to amend the date of the booking and dealt with the issue that was required on my X5 providing an interesting loan car for me to drive, an i4, that enabled me to appreciate what they are like
30 July 2024
Very friendly receptionists
30 July 2024
Overall a good experience with no issues
29 July 2024
Nothing to call out, just excellent service
29 July 2024
The employee appointed to me was professional, polite and friendly and done her absolute best to ensure my car was back with me before I had to pick my children up. All while providing a 5 star service regarding my vehicle. Thank you!
29 July 2024
Work completed on time. .Staff up dating me of progress
29 July 2024
Service dept faultless.. no problems with anything.
28 July 2024
Very satisfied ??
28 July 2024
Great service from James Griffin.
28 July 2024
The lady that dealt with kept me well informed and was very helpful.
27 July 2024
Again Olga gave a high standard off service.
27 July 2024
Got the problem diagnose and a full service Bk too me in 2 days
27 July 2024
All fine
27 July 2024
Very good and helpful advice by the service staff member
27 July 2024
My vehicle in for 9 days, a little longer than anticipated. Waiting for parts although job was identified well in advance. Whilst that was disappointing, the car now seems ok.
26 July 2024
As I care for my wife my time is precious. I needed to be in and out of the dealership asap. Lynette Sanders my service advisor was excellent kept me informed of the progress of my vehicle and made the whole experience very pleasant.
25 July 2024
Reminders were given, once booked we then received further reminders and were contacted once service was completed.
25 July 2024
Everything was sorted as required in a timely manner
24 July 2024
From greeting at service reception to handing back my car keys dealt with in very professional manner by Olga
24 July 2024
Always a smooth experience from start to finish
23 July 2024
did the recall work but did not do the service I asked them to do to avoid having to bring it in again in a few weeks
23 July 2024
Found fault and remedy.
22 July 2024
Good service
22 July 2024
Aaron was a good service advisor, polite and professional.
21 July 2024
Very welcoming and efficient
20 July 2024
BMW Southend recommended that I replace 3 tyres. I only replaced 2 as I was not persuaded that the 3rd tyre needed replacing. My car was not cleaned despite me spending close to £500 on the tyres.
20 July 2024
Ithe service was great
19 July 2024
Prompt service
19 July 2024
Nice polite staff and workshop team
17 July 2024
Lynette my service advisor was swift to see me on my arrival, explaining the process etc and a nice touch was to print off a paper MOT certificate for my records.
17 July 2024
Julia Sutton from the service desk, went over and above helping me with my BMW app.
17 July 2024
Exceeded expectations at every point
16 July 2024
Always a pleasure to interact with them even if it is to take my money
16 July 2024
Leah was great in handling the whole process
16 July 2024
What can I say? I was happy with the service I received.
16 July 2024
90 minute service carried out time and price came in under quote.
15 July 2024
very satisfied
14 July 2024
Efficient polite and friendly
14 July 2024
Leah provided excellent service, kept me updated all through from booking to the service
14 July 2024
The service rep was friendly and knowledgeable, can't ask for more than that. Thx
14 July 2024
Updated regularly & completed faster than anticipated even with complimentary car wash & vac always nice to have done. Also fact that Julie walked me back to my car to collect rather than just passing over the keys - very nice personal touch.
14 July 2024
Very customer friendly service
14 July 2024
Effortlessly easy experience
13 July 2024
The service department kept me informed throughout
13 July 2024
I was very happy with my service visit and the video report from the technician regarding the general condition of my vehicle. There was a very pleasant ambiance while I waited and the timing was prompt. The staff were helpful and friendly.
13 July 2024
Reasonable prices and customer service always helpful and explained everything. Car was looked after and belongings too.
13 July 2024
Smooth seamless service !!
12 July 2024
Excellent service
11 July 2024
Very organised and kept me up to date with my car
10 July 2024
Very comfortable and easy to navigate service
09 July 2024
All went well and on time
09 July 2024
Explained everything and the personal video of my car being examined was informative
08 July 2024
Service advisor was very helpful
08 July 2024
Happy
08 July 2024
Friendly staff who kept me informed about my service.
07 July 2024
The car has been washed but not very well. The car arrived back really late in the day despite being dropped off first thing.
06 July 2024
Knowledge, Courtesy, Information
06 July 2024
Car was returned cleaned and washed and all work done clearly explained.
06 July 2024
Polite staff and good service
05 July 2024
The agents Julie and olga were outstanding.
26 September 2024
We did have a rare mechanical issue with the Car however this was dealt with effectively and quickly and we couldn't have been happier with the actions taken to rectify. We are now looking forward to driving our 2 Series Gran Coupe F44 218i M Sport.