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SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
446 ratings and 314 comments received in the last 90 days.
12 October 2026
Received everything in the car i ask for
12 October 2026
Sales person knows me and my tastes - did not waste time offering me things he know i would not like and got straight to work on the deal
11 October 2026
Oscar was excellent and very knowledgeable, he tried to get me the best deal for my X1
10 October 2026
Jeremy at Group1 Southend did a great job and really looked after us.
07 October 2026
I'm over the moon with the car and the service I was given by Kieron. He is so lovely and professional
05 October 2026
Sofiane Khelfa was very good at his job without being pushy. He was very professional at all times. He came highly recommended to us.
03 October 2026
Excellent Fraser who i deal with was his usual excellence. As was everyone there. Many thanks JFS.
03 October 2026
The sales Manager Dan Beddow put us in touch with Jeremy Allen his Sales Executive and he went above and beyond when selling me my new car from selecting the model to taking delivery . Very informative, professional and friendly.
03 October 2026
Very good service sourced the car to my exact requirements
02 October 2026
Jeremy was, as always, really helpful and he went over and above to help me to find the right car and deal. This is the third car I have got via Jeremy and I would highly recommend him.
01 October 2026
Everyone is very welcoming and friendly. I deal with Jeremy, and I wouldn't want to deal with anyone else as everything runs so smoothly with him from the purchase of your new car to the handover. He also offers the best option that suits you.
01 October 2026
It was a very pleasant experience. Our sales person was helpful and knowledgeable.
29 September 2026
Awesome Sales Executive Fraser
27 September 2026
Very good service great deal on car
22 September 2026
Kieran was great and found us a car quickly. He was personable and a pleasure to deal with and kept us updated throughout the process.
22 September 2026
From start to driving my new car off it was a really good experience. Felt looked after especially being somewhat clueless about cars
22 September 2026
Jeremy was extremely helpful and made the whole process feel very smooth and easy.
20 September 2026
Kieran was super helpful throughout the whole process. He gave me advice on finance and rules that I was not aware of. Gave me multiple options on cars new and used to find the right deal that worked for me.
11 September 2026
The customer service given to me by Fraser Gray was first class.. From Start to finish.
10 September 2026
Jack was excellent. I wasn't sure what I wanted at first, but after Jack gave me a full tour of the site, I managed to find the perfect car that was hidden away, not yet ready for the floor, but no doubt sold in minutes if it was
06 September 2026
Fraser was amazing, keeping me regularly updated and spending so much time with us to make sure i understood everything on the new car
28 August 2026
Was treated with respect, all questions answered, made to feel welcome, Think I was given a good deal?
28 August 2026
I had a five minute conversation with Jeremy Allen , and within that time he managed to find exactly what I needed and within my budget, I had recently been looking at Audi Mercedes and Fords but when I met Jeremy I felt at ease
19 August 2026
Representative was courteous, knowledgable and helpful, and (I think) gave me best deal for the car I wanted..
17 August 2026
Very happy with our experience
16 August 2026
The level of service from sofaine was second to none with the time and dedication given to us to make it a special occasion in purchasing our new BMW. Nothing was too much trouble for him to completely explain everything we needed to know.
04 August 2026
We thought the service that we received was outstanding. A special mention to your sales executive Jeremy Allen who was superb from the moment we walked into your showroom to the point we collected our car. Everything went superbly!!
04 August 2026
Sofiane was fantastic from start to finish. We ended up staying an hour and a half after closing as we were test driving and finding the right deal. They went above and beyond finding exactly what we wanted for the price
02 August 2026
Arrived with no appointment booked. Got welcomed by Jack and walked away with an amazing deal and new car on order
02 August 2026
Great service from start to finish
31 July 2026
Great salesman, very easy to talk to. Adrian took the time and trouble to find me exactly what i wanted and would not hesitate to do business with him again
27 July 2026
Car was ready ahead of time, paperwork completed.
21 October 2026
Lady that saw me was really polite and professional and I did not have to wait long at all.
21 October 2026
Everything was fine with the service but the following day I had a check tyre pressure warning notification. When I checked the tyres both the front dust caps were missing off the tyres.
21 October 2026
Excellent efficient service carried out
21 October 2026
Excellent service and great advice given
21 October 2026
From the start to the finsh all was as expected from a 5 star main dealer, kept up to date all the time while in there care .
20 October 2026
The car was poorly, now it's not
20 October 2026
All services carried out to my satisfaction
20 October 2026
Leah who is at Southend branch provided excellent service. She kept me fully updated throughout the process and ensured my car was ready and washed.
19 October 2026
Always friendly and helpful and deliver excellent customer service.
19 October 2026
The work was completed as planned and i was was kept updated throughout the process
18 October 2026
I was emailed to comfirm my that my car was scheduled in for a recall. The lady on reception was polite and adviced the service department that the car was available. The car was returned with the new part fitted and cleaned.
18 October 2026
Customer service top class.
18 October 2026
The reception staff and point of contact Olga were very helpful and the work was carried out quic ker then expected after requesting Olga to try to have the vehicle returned as quickly as possible.
18 October 2026
Always have a very professional approach to everything and I am always satisfied with the end result.
17 October 2026
Helpful and efficient service
17 October 2026
Very efficient service I was kept updated with progress by Leah throughout the day, she was very helpful and friendly
17 October 2026
Convenient for work to be carried out whilst waiting. Regular updates on progress.
16 October 2026
Service was good, but Car handling is not that great after the service I found quite a few scratches on the door
15 October 2026
Super smooth and promt service, with quick turnaround and great hospitality
15 October 2026
Friendly staff with great care for detail, kept me informed throughout the day on progress.
15 October 2026
This is NOT mr Jones, please remove my number from your books.
15 October 2026
Good communications and everything as expected.
15 October 2026
Good customer service although the 'while you wait' service took longer than expected.
14 October 2026
Excellent service all on time great waiting facilities
14 October 2026
friendly helpful staff
14 October 2026
Obvious from the answer
14 October 2026
Excellent service and great customer support
13 October 2026
Happy with the service received
13 October 2026
Good service and facilities for waiting for my car
13 October 2026
All went as planned with service
13 October 2026
15 out of 10 amazing service !! Thank you !! Effortless and so so easy with communications.
13 October 2026
Service was as expected
13 October 2026
From the moment when I passed through the entrance to drop the car until I pick it up I've got a great feeling like I'm kinda VIP . Plus the quality of service was very good
13 October 2026
Good communication, expert service, decent price
13 October 2026
When questioned the £725 cost,was advised this was a major service & Services are every 2 yrs or 16k mil. I have done 19k mil yet you have contacted me each yr and advised the car needs a service so have had it serviced each year. Feel ripped off!
12 October 2026
Had a very good experience from start till finish. Hannah was literally updating me with all the details.
10 October 2026
Helpful, friendly staff.
10 October 2026
First rate service from the staff at Group 1. Thank you.
10 October 2026
Good comms, great interactions
10 October 2026
I was kept updated throughout.
10 October 2026
Always a good service to visit Fairfield nice people to deal with from reception, service and Sales. I am on my 5th car purchased from them and now travel down from Norfolk for service
09 October 2026
I arrived at the centre on time and shortly after being shown to the waiting area met the Service Representative to collect the keys and explain the process. The service was carried out on time and I received a comprehensive report status on my car.
08 October 2026
It was swift and very user friendly process.
07 October 2026
Beyond BMW's reputation as a respected brand, the staff at the Rayleigh branch are welcoming and take genuine care to explain every detail. They are pleasant, and I would recommend BMW as a whole to anyone.
07 October 2026
Very happy with the service provided, kept informed at all times.
07 October 2026
Hannah listened to the points I raised and responded to them all. Courteous and professional and a good communicator.
07 October 2026
Helpful staff
07 October 2026
Felt distrust with the diagnosis & work that was actually needed to get my car mot. Felt they were just making as much money as possible. I have since taken my car to another garage. I mentioned I wanted to sell the car with no offer of a valuation.
06 October 2026
The team were efficient and professional I was very pleased with the service as always
06 October 2026
Great service and customer comms
06 October 2026
Excellent service throughout. The staff were professional, helpful and courteous, and everything was handled efficiently. I was very satisfied with my experience.
06 October 2026
pleasant and helpful customer service
06 October 2026
Great team, everything ran to schedule.
06 October 2026
Quick turnaround on the recall and all my requests granted
05 October 2026
Fantastic service from the team at Goup1 Southend, kept upto date with progress and facilities while waiting were great
05 October 2026
Adam Roswells service was brilliant
05 October 2026
Excellent Services
05 October 2026
Excellent customer service, efficient service
05 October 2026
all was very good but i was expecting a video cam as part of the health check - also im not sure whether adaptations check should have been done to locate cause for jerkiness on pull away and if yes was it done?
05 October 2026
Was served straight away by Hanna , who was very professional and friendly.
04 October 2026
Efficient process, waited for my car which was completed in the estimated timescale.
04 October 2026
Always good friendly service
04 October 2026
No issues with service visit,
04 October 2026
The whole process was smooth from start to finish.
03 October 2026
My vehicle went in for a second repair on the same issue (L/H/R window regulator. It was managed courteously and professionally. Unfortunately in the Group one app it had been identified incorrectly.
03 October 2026
Car has had an intermittent fault which is therefore harder to assess . I hope that it is fixed as they were v thorough but time will tell
02 October 2026
Easy check in. Servicing carried out in a timely manner. Clear feedback. Terrific wash and valet. Many thanks.
02 October 2026
Great customer service overall.
02 October 2026
Took car into BMW Eastwood because message was on dash regarding tire pressure. They found a puncture & replaces the tyre v
02 October 2026
Very efficient.
01 October 2026
Great service, amazing dealership
30 September 2026
The G1 team was friendly & efficient. The car was treated with respect & the works were completed in a timely manner. Group1 BMW Southend is not my normal dealer but I am considering making them my prefered BMW service parner due to the above.
30 September 2026
On THIS occaission everything was fine, Hannah was fantastic
30 September 2026
Always efficient and friendly staff
30 September 2026
Simple process, courteous staff
30 September 2026
Great service from the team
29 September 2026
The agreed work was carried out to my satisfaction and to price quoted.
29 September 2026
Completely satisfied, brian cooper on the service team was brilliant keep me informed and the team which serviced my car was great too
29 September 2026
Under the bonnet, there is so much of dusts and lot of debris . It was not cleaned
28 September 2026
I booked my car in with yourselves from a 40% off link given my car is now over 10 years old..I was quoted £2300 to replace the head unit...I said I expected £920 off, given your email to me stated that I got 40% off..This wasn't honoured
28 September 2026
The experience was really quick and straightforward from start to finish. The team made everything easy, kept me informed and there was no unnecessary waiting around. The whole process was smooth.
28 September 2026
Everything was perfect staff very helpful especially hannah
28 September 2026
First class service,Hannah King was very helpful and knows her job.
27 September 2026
The fault issue wasn't completely resolved
27 September 2026
Quick, accurate, helpful
26 September 2026
The service and MOT went smoothly, the car is going well. But its the customer service that sets them apart from other service centres I've been to. I love having a dedicated person allocated to me.
26 September 2026
Excellent customer service. Great communication from phone to in showroom.
26 September 2026
Easy, no issues and a nice courtesy car provided so no disruption to my day.
24 September 2026
Olga is exceptional
24 September 2026
I had very good customer service from booking the service until the end of the service at Group 1. The lady who attended to me after the service was very patient with me. My bank card was temporarily blocked. She gave me time to resolved it.
24 September 2026
Everything went fairly smoothly. Frequent updates. Attentive and polite staff.
23 September 2026
The car was not properly vacuumed, and the service book has not been updated to show that a major service was completed. These are basic standards I would expect a company like BMW to consistently meet.
23 September 2026
Good communication and efficient service
23 September 2026
Great customer service and kept informed at all times
23 September 2026
Please stop hounding me for feedback
23 September 2026
Good facilities to work whilst waiting for service to be completed and service adviser provided great communication during this period
23 September 2026
Work carried out but included a rather expensive battery change I was not made aware of or requested.
23 September 2026
Adrian was so friendly and kind and went out of his way to explain everything in a way I could understand. Billy was also really help in trying to find a car and deal that suited my needs
23 September 2026
Top quality service, Hannah was great, managed to get my car sorted within the day which was tremendous
23 September 2026
All very friendly and kept me up to date
22 September 2026
Was called and asked if was happy told wasn't and that the problem wasn't fixed. Was told I would get a call but no call as of yet.
22 September 2026
Hannah was professional and helpful throughout. While one of the mechanical issues still remain, it was a good experience.
22 September 2026
Speedy, communicative and helpful.
22 September 2026
Excellent service no problems
21 September 2026
All completed to my satisfaction while I waited
21 September 2026
All good
21 September 2026
Clean,tidy staff helpful
21 September 2026
Customer service was excellent all the way from booking with Josh to the completion of my service.
21 September 2026
Great service on the day but appalling experience with the call centre who told me to drop the car off at 8pm and there's a dropbox! Arrived at 8pm to find everything shut it was an inconvenience to drive from Grays to Southend with 2 young kids.
19 September 2026
From the moment I arrived i was treated like I was driving a new model from bmw, my car is a 2011 model but iti s my love. The issue was delt with and my vehicle was cleaned, the list of other problems that were pointed out is so helpful.
18 September 2026
My Previous experience when DS23 MCJ was serviced in April 2026 was appalling telephoned to speak to Service Manager he never called me back absolutely shocking service
17 September 2026
I love my car, always had BMW's. My car failed its MOT. The part it failed on (sorry, can't remember the name), was covered under warranty. I have emailed twice now trying to find out why the part needed replacing. No rely. Disappointed !
17 September 2026
The whole team were amazing through the whole process
17 September 2026
Work i needed done was completed on time and i was fully informed all the way.
15 September 2026
The process was very quick and smooth. I requested my car be ready at a certain time due to work meetings and it was ready well before time.
15 September 2026
Service was carried out on time . I was comfortable in the customer waiting area. I kept informed of my vehicles progress.
15 September 2026
Very happy with my experience. Great communication throughout the day to keep me updated
15 September 2026
Very good experience. Kept informed throughout the day as to the progress of my car.
15 September 2026
Great customer care?
14 September 2026
The service was just a brake service but all was well thank you It would be good if you gave discount to people in the motor trade locally
14 September 2026
Outstanding service and expertise
14 September 2026
The app is still saying brake fluid due despite it having been carried out and showing as green in the car
14 September 2026
Efficient and kept well informed
14 September 2026
Was mislead that there was an out of office key box to leave the car keys out of hours but there was not - so was late for my chemotherapy appointment and my wife was late for work (so I had to go into the dealership before 8am which I should havent)
13 September 2026
All as one hopes for from BMW dealer
13 September 2026
Olga! Always cheerful and helpful
13 September 2026
The booking in was unsatisfying as the original message talked about taking car to Mini centre. Once we got the car to right place it was fine.
13 September 2026
Good service and the proceedure was carried out quicker than quoted time . The valet service was first class.
13 September 2026
The team could've told me the brake fluid needed changing during the MOT. I only noticed this needed changing once i collected the car and subsequently had to return again the next day even though i pay for a service pack.
10 September 2026
Smooth transaction all completed on time easy booking in
10 September 2026
The lady booking me in was ultra professional and gave me all the information that I needed.
10 September 2026
Leah provided excellent customer service and kept me informed throughout the day.
10 September 2026
Lack of the Pick up & Drop of service previously provided when my vehicles were serviced.
09 September 2026
MOT carried out on time and at a reasonable price.
09 September 2026
Great customer service, was kept up to date by Hannah King at all times
09 September 2026
Had a major service this was done quickly while I waited. I brought my laptop with me to work from and I was offered a desk that was no longer in use by the service desks. Leah looked after me and kept me informed of the progress
08 September 2026
A small delay in the return of the car, also a courtesy wash and vacuum was offered the car was washed but not vacuumed. Not a massive issue.
08 September 2026
On time. Quick departure when collecting my car.
08 September 2026
Prompt, polite,pleasant environment
08 September 2026
Superb quality of service with a friendly face
08 September 2026
Efficient and professional
07 September 2026
Excellent staff from when it was Fairfield
06 September 2026
Efficient and polite
04 September 2026
From my arrival Brien and Lynette were very helpful and kept me up to date with all what was happening.
04 September 2026
A day was wasted with a 'free diagnosis' of an issue that I had already advised the appointment booker of. This is my only car and the delay was completely avoidable. Olga the service rep was very helpful and assisted with the identified issue.
03 September 2026
The staff were absolutely amazing
02 September 2026
Car came back in one piece with the new equipment fitted and working as expected, the work was completed on time, the car was clean inside and out. If there is an issue then the Service Adviser offered additional assistance.
02 September 2026
You recalled the car when you didn't have the parts. A waste of time.
02 September 2026
Ben captain informed and the work was done promptly
02 September 2026
Exceptional Service From start to finish
02 September 2026
Very attentive service and regular updates from Hannah King at Group 1 BMW Southend
02 September 2026
Hannah was very helpful
01 September 2026
First time using a BMW service centre since purchasing my car, the overall experience was excellent
01 September 2026
Everyone was helpful and understood that I was waiting
01 September 2026
Not been contacted regarding authorised, queried by email on the 27/08/26, safety issues works.
01 September 2026
Professionalism, and keen positive approach of the staff. Being informed of the options available, and guidance.
31 August 2026
Good customer service
31 August 2026
All done and very helpful
31 August 2026
Service and MOT carried out efficiently and on time with an excellent complimentary car wash. Staff were extremely helpful, as usual.
31 August 2026
Staff very friendly and kept upto date of whats happening
31 August 2026
Absolutely amazing experience, work was done quickly and issue was resolved with other health checks done in a day and my car now feels like new. Courtesy car provided for the day, Hannah.King is superb person very helpful, professional & kind
31 August 2026
I was told late in the day that my car would not be ready and no alternative offered, then after explaining I needed a car that evening my car was completed. After picking the car up and driving home, I noticed that the front bonnet badge is now gone
31 August 2026
No issues with the service, good to be able to have a while you wait option.
31 August 2026
Overall experiance was good. Just a couple of points, my MOT was not due until 7th of October although i got notice it was due and i have now lost a month on the next MOT. Also the boot was not cleaned as part of the after clean. Thanks
30 August 2026
Good overall experience
30 August 2026
Drove away from the Dealership and immediately got a low tyre pressure warning. Thought OK not to worry and pumped it up when I got home (10 mins away) Continued below....
30 August 2026
Kept me informed of each stage. Olga was really helpful
30 August 2026
Did what i needed
30 August 2026
Great service from Hannah as always. The team including Leah also are so helpful.
30 August 2026
Lots of care and all went well
30 August 2026
Good service
29 August 2026
Very friendly and knowledgeable staff / excellent customer service
29 August 2026
Easy check in and drop off. Good communication throughout. Completed on time .
29 August 2026
Great service as always from Olga . Only small gripe dropped car off at 8am but car wasn't started until about 4.30pm ready for 5.30pm collection which meant I could have dropped car off a lot later if known , but I understand the process !
29 August 2026
Several errors made by BMW staff on service desk 2 wasted visits. Staff on service desk had a real attitude to the point they didnt apologise for their error just told me their were human. Seriously considering switching make of car
29 August 2026
Efficient and explained everything I needed to know
29 August 2026
Kept informed all through the visit
28 August 2026
Outstanding customer service keeping me informed throughout
28 August 2026
I had to engage in numerous email correspondence, wasting my time, to ensure the defect was completed on the 27th July. The part was delivered that same morning. You need to read the whole paper trail to understand the poor service. On the day all OK
27 August 2026
Leah and Hannah service and Sam the mechanic all did an excellent job... Many thanks Jack.
27 August 2026
Brian was excellent, felt very well looked after.
27 August 2026
Olga was fantastic. A great member of the service team at Fairfields
27 August 2026
Always a pleasure. Car passed its MOT so that's great.
26 August 2026
Took a few days to work out what the problem was ? Then had probs with getting a courtesy car took another 4 days. When Car was ready stated it was washed, but wasn't. Steering wheel was filthy had to clean with disinfectant wipes.
26 August 2026
All good and car looked new again after wash / hoover
25 August 2026
Ease of booking and check in process. Kept fully informed of any potential issues and works, along with a professional break down and and back of keys from Lynette. Great Service thank you.
25 August 2026
Kirsty Malone on the service desk was a wonderful customer experience. From her welcoming, assisting with the loan car, personally directing me to where the loan car was situated. Provided updates via phone call for all stages of the vehicle service
25 August 2026
Everybody here was so lively and the lady that dealt with my issue was most amazing! Extremely welcoming, helpful and reassured me throughout! Wonderful service!
25 August 2026
Completely satisfied and was able to work while I waited
25 August 2026
Good service
25 August 2026
Good service from staff. Very efficient
25 August 2026
Was done within 20mins . Super quick.
25 August 2026
You quoted £1500 for work suggested to be completed. Some of that amount is for struts only you have opened, a maximum of 12 times, Also I scraped my bumper, three attempts I tried to get a quote. I actually paid a third of your eventual quote!
25 August 2026
I received a first class service. Signed up to a maintenance contract that suited my needs going forward. Yes, very satisfied indeed!
24 August 2026
Have been recieving excellent service for a number of years. Very impressive.
24 August 2026
They completed the task on time as they said they would.
24 August 2026
Very friendly staff and kept me updated with the progress of my vehicle
24 August 2026
Leah was brilliant with the updates and the works was completed quickly. Great curiosity car 10/10
24 August 2026
Friendly professional staff, very helpful and excellent product knowledge.
23 August 2026
All was done as described
23 August 2026
Would have given five stars but car service very expensive staff very polite
23 August 2026
Helpful staff and I was well looked after
23 August 2026
Excellent communication
22 August 2026
Excellent service as always, I have having all my Services and check overs at Fairfield/ Now Group 1 since buying my first BMW in 1999. They have never let me down. Roger.
22 August 2026
Efficient and helpful service
21 August 2026
Adam in service is excellent
20 August 2026
Friendly, polite service. Video of review. Explained well
19 August 2026
No problems. Work carried out in the time quoted, plus decent coffee whilst waiting!!
19 August 2026
Efficient and friendly service as usual.
19 August 2026
.
18 August 2026
Had a coolant error after only owning the car a month it was sorted promptly very happy with the service and the service team especially Hannah
18 August 2026
Hannah looked after me, providing very informative and helpful support. Everything was done to a high standard. I am a very happy customer.
18 August 2026
Very happy with the service. Everything was handled very well. Special thanks to Olga, she was extremely helpful throughout the whole process and made everything much easier for me.
17 August 2026
Always an easy service with good communication.
17 August 2026
Very good communication
16 August 2026
I was kept very well informed throughout. The process for handover of the car was good. I asked for the rear wash wiper blade to be replaced; however that wasn't done. Regassing of the air conditioning was added and hopefully that has been done.
16 August 2026
Everyone was pleasant, efficient and attentive.
16 August 2026
Very fast, professional and friendly touch ??
16 August 2026
Friendly and very helpful. Leah provided excellent customer service and was able to get my car through in quick time, thank you very much!
15 August 2026
Swift replacement of a failed tire, although ironically the tire was only recently installed - perhaps if had struck something that caused failure. But installation of the new tyre was fast and efficient. And my car was returned thoroughly cleaned.
14 August 2026
BMW Southend consistently delivers top-notch service, and I've never had any issues with them. The service was smooth, and I was kept well-informed throughout the process.
13 August 2026
Service done and carried out speedily
13 August 2026
I found the customer service team to be friendly and knowledgably, Brian kept me updated with the process of my Vehicle repairs. made with aware of whom I could speak with in his absence. very impressed
13 August 2026
The work was carried out well and resolved my issue. However the start of the experience was not great. Had hold ups and lots of documentation requests for warranty that after speaking to them directly were not required or necessary for the claim.
12 August 2026
From the moment I called, everything was made easy. I need a loan car, which also wasn't a problem. When I dropped the car off I was kept updated throughout. Hannah made sure I had everything I needed.
11 August 2026
Quick, transparent service, and I appreciated the option to wait on-site.
11 August 2026
The service adviser was helpful, and explain the process whilst I wait.
11 August 2026
Olga in the service centre was great, she was very friendly, helpful and informative through the whole process, she made me feel very welcome and i enjoyed chatting to her.
11 August 2026
Job well done
11 August 2026
The service i received was brilliant, from start to finish.
10 August 2026
£250 + VAT to clean a screen wash bottle ? £300 + VAT to replace coolant ? Your prices are extreme to say the least, neither of these jobs represent value for money with you and can be done cheaper anywhere else
10 August 2026
Work completed on time and budget. Waiting area very comfortable
10 August 2026
I was not satisfied as paid £234 and the next day the error was back again!!!
10 August 2026
Frindly staff and honest diagnostic advice.
10 August 2026
The list is long! I arrived to find I was not even listed for my appt
10 August 2026
There's nothing to do in the area while waiting for the car to be seen. Refreshments were good.
10 August 2026
Staff are nice, drinks were offered. I expected the replaced engine oil to be at the high level but it was inbetween. A lot of engine oil residue over engine covers, i thought this could have been cleaned up. Seat cover good, not wanted though.
09 August 2026
Customer service welcoming. Refreshments good. Repair completed . Pleased with service review and car valeting. Review discussed.
09 August 2026
Because apart from changing oil and filters (so I'm told) the only thing shown in the inspection video is the depth of the tyre tread. No showing of levering bushes to show there's no movement or suspension bush wear. I can see the tyre tread depth!
09 August 2026
Amazing service - Hannah was the best service advisor we've come across in years
09 August 2026
Service was excellent.
09 August 2026
All Staff were extremely helpful and supportive and professional. The premises were clean and tidy, and drinks and wc facilities were free to use
08 August 2026
Efficient, clear advice, and friendly service.
08 August 2026
Work was carried out satisfactorily and on time .
08 August 2026
Quoted wrongly Incorrect information given at booking on tyre availability No courtesy wash/clean
07 August 2026
Job carried out to perfection & staff friendly
06 August 2026
Group 1 Southend ??????????????
06 August 2026
10/10 amazing service
06 August 2026
Great service provided. Plus the lady who served me is very attentive and pleasant.
06 August 2026
Very informative from start to finish
05 August 2026
Car report and car cleaning top service
05 August 2026
Staff was very good, speed of service
05 August 2026
Welcoming and polite receptionist , friendly staff, warm welcome to have a look at new models and offered help if needed, excellent waiting area and drinks/ tea/ coffee availability while waiting for MOT.
05 August 2026
Satisfied with the whole process
04 August 2026
Gave incorrect timing so was late for work and incorrect cost,it was more
04 August 2026
Easy booking. Service staff very helpful with procedure. Comfortable seating area where you can wait. Drinks to hand.
04 August 2026
Very good Service and Receptionist was very helpful.
04 August 2026
Excellent service as always
04 August 2026
Reception asked for my regn. number but upon receiving my invoice my old registration number Essex upon it. When asked for a new invoice I was told they could not reissue with the correct details, very poor.
04 August 2026
Bit of a mix up over the booking in time but otherwise fine
04 August 2026
Great customer service
04 August 2026
Nice experience. Thanks
03 August 2026
Very professional and phone calls to update
03 August 2026
Kept me updated
03 August 2026
Despite me calling and asking for person to check i still got a mis coloured airbag
02 August 2026
Very efficient, staff polite and helpful.
02 August 2026
Extremely helpful and knowledgeable lady Was kept well informed and nothing was to much trouble Totally recommend
01 August 2026
My vehicle went in to the garage without fuel leak. When the first diagnosis was done, there was no fuel leak. We agreed repairs. After the repairs, a fuel leak developed. The garage charged me an additional £388 to fix the leak, which I find unfair.
01 August 2026
Biscuits would have been great during the three hour wait.
31 July 2026
Very easy, customer service good
31 July 2026
Pleasant welcome when I arrived Updated during the day Informative video from engineer Pleasant hand over when finished
31 July 2026
Great customer service teamed up with superb communication
31 July 2026
Very happy with service but the car came back filthy as wasn't washed which surprised us tbh.
30 July 2026
All went to plan.
29 July 2026
Booked me in short notice and staff were extremely polite and helpful.
29 July 2026
Service booking good - loan car good - service itself good - finished on time - service cost high - but as expected - except for unexpected part needed - at high additional cost and declined
28 July 2026
never a problem
28 July 2026
Very bad experience with their Customer Service! I called every day ( 5 days) twice to ask if my car was done, they never called back After insisting again on Thursday, they said the car was ready to collect from Monday but forgot to call me.
27 July 2026
Very professional.
27 July 2026
Would have been nice to be asked if id like a courtesy car as I had to wait all day for the job to be done.
27 July 2026
The Lady's at the service department 10/10 but someone thought it would be a great idea to complete renovation inside opening hours instead of after closing time the noise and disruption for customers and poor staff to put up with all day not best.
FIND Group 1 Southend BMW
Address
- Arterial Road, Leigh-on-Sea, Essex, SS9 4XX
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01702 420111
Southend-on-Sea as well as surrounding areas including Basildon, Canvey Island, Billericay and Rayleigh
Address
- Arterial Road, Leigh-on-Sea, Essex, SS9 4XX
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01702 820064
Southend-on-Sea as well as surrounding areas including Basildon, Canvey Island, Billericay and Rayleigh
Address
- Arterial Road, Leigh-on-Sea, Essex, SS9 4XX
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01702 820607
Southend-on-Sea as well as surrounding areas including Basildon, Canvey Island, Billericay and Rayleigh
Address
- Unit 6, Airborne Industrial Estate, Leigh-on-Sea, SS9 4EX
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:CLOSED
- Sun:CLOSED
Phone
- 01702 507990
Southend-on-Sea as well as surrounding areas including Basildon, Canvey Island, Billericay and Rayleigh
18 October 2026
A good experience, they even gave my granson a BMW teddy bear