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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
485 ratings and 255 comments received in the last 90 days.
04 February 2025
A very pleasant showroom and friendly staff
02 February 2025
Excellent sales representative (Sof). Pretty bow on new car. Coffee and biscuits most tasty and free.
30 January 2025
Every question answered and every solution sought to meet my requirements. The sales team were excellent.
23 January 2025
From agreeing the deal to delivery 4 days, excellent.
21 January 2025
Very pleased, I only went in for a car service and came out with a new car. I have a budget for my car. The dealer had to work hard but was eventually able to meet my budget criteria.
15 January 2025
The sales experience all the way through was fantastic.
14 January 2025
Pleasant environment with welcoming staff. Good refreshments.
08 January 2025
Friendly, efficient service from sales staff
28 December 2024
Based on my previous purchase from a different car dealer / manufacturer this was a breath of fresh air. The handover was also very smooth.
23 December 2024
Completely satisfied and our car arrived early. Lewis conducted himself perfectly, making us yet again feel very comfortable and satisfied with the service and the car we received.
20 December 2024
Everyone was so friendly
18 December 2024
Excellent sales team and back up . Hand over was spot on
14 December 2024
After negotiating the date of pick up was accurate for me to collect.
14 December 2024
Brilliant communication at all times
13 December 2024
Great service as always from Jeremy.
05 December 2024
Communication and service was excellent
02 December 2024
Jay was brilliant, good communication and very helpful
02 December 2024
Informative and helpful.
30 November 2024
The vehicle was presented and demonstrated in a professional manor and I was kept informed at All times up to day of handover.
29 November 2024
Adrian my sales man provided great service throughout, keeping me informed of the build process and expected delivery date. Which in fact was sooner than expected
28 November 2024
I also use Southend BMW and have always had very good service in all the departments I have used.
23 November 2024
Felt very welcome and even though we had a relatively small budget Fraser afforded us plenty of his time and expertise.
21 November 2024
Good facilities, staff and experience
20 November 2024
Very satisfied at time of purchase and was shown the features of the car, time was taken to make sure we were happy. We were not rushed and were made to feel important.
09 February 2025
Olga really helpful and kept me informed about repairs and when car would be ready
09 February 2025
The video showing issues for future maintenance of the car is very useful.
09 February 2025
Always rings back
08 February 2025
Kept informed and good experience
08 February 2025
Olga was good and kept me informed
08 February 2025
Hannah dealt with my visit from start to finish. She updated me regularly and explained everything. It's the best, and most professional customer service experience I've ever had, and I have been driving for nearly 50 years.
07 February 2025
The same comments as above. Everything professional and helpful.
06 February 2025
Leah was amazing quick updates answers the phine each time and got everything done as should, friendly kind nature in comparison to other dealerships she definitely sets a high standard.
06 February 2025
I had a good experience and the service advisor kept me informed of progress all through the wait.
05 February 2025
Was kept informed through out the day on my car.
05 February 2025
Average. For such a high end car company, would have expected more.
05 February 2025
All work carried out to a good standard only minus was no health check video.
04 February 2025
I was early dropping off late picking up. But they just dealt with it for me!
04 February 2025
Excellent job but let down by the car wash which was poor. Parts of the car not cleaned ??
04 February 2025
Attentive friendly staff, nice showroom with a pleasant customer waiting area.
04 February 2025
All points covered in service plan and explained clearly
03 February 2025
Windscreen replaced to high standard.
02 February 2025
Well organised and easy check in
02 February 2025
Professional
01 February 2025
Very satisfied with my experience
01 February 2025
Brilliant. The free Wi-Fi was really useful as I was able to work I lost my car was in for a service (and have a coffee).
01 February 2025
Excellent service from Brian and Adam
30 January 2025
A major issue not addressed as I have to pay almost £500 extra just for that
30 January 2025
I gave 1 star short of 5 because despite stating on my checkin that I would like a car wash, I did not receive it.
30 January 2025
Prompt & efficient.
30 January 2025
Satisfied, only criticism would be that a courtesy car was not available, even though you had three weeks notice prior to my service..
29 January 2025
Friendly staff and MOT completed in a timely and thorough manner.
29 January 2025
The isssue with my car was dealt with effectively.
29 January 2025
Attention from the sales team was first class.
29 January 2025
Olga kept me fully informed every step
29 January 2025
Did all as they said
28 January 2025
Good service, bit pricey
28 January 2025
I feel like customer satisfaction was not taken into consideration. According to the service advisor, this was a known issue yet nothing was done to rectify it. I even have proof of an allocated vehicle prior to the MOT, yet I was never notified prio
28 January 2025
Booked service in advance online. I needed a car to get home from a night shift that worked around my family plans. I was phoned the day before the service and told loan cars are not issued on the weekend. BMW app still shows car
27 January 2025
Very satisfied with the work carried out. Except for cleaning of the area in the engine bay. Where coolant had sprayed out and turned white was still there. Just a little thing that would of made the differences
27 January 2025
Delt with very quickly
27 January 2025
The service is very good.
27 January 2025
Nice and easy
27 January 2025
All carried out quickly and efficiently
27 January 2025
Good service and informative during work keeping me up to speed with everything
26 January 2025
Kept up to date with progress esp. issue with sun roof. Very friendly service esp from Leah
26 January 2025
Good communication
25 January 2025
can relax with a coffee and soft drink while doing your work. Olga Hornchuruk Has excellent customer service, very polite and informative. Kept me informed with a personal touch.
25 January 2025
You managed to do what you were paid to do , obviously!
23 January 2025
The online booking system needs a little development as I ended up calling to make the booking but that is not related to the Group 1 Southend.
23 January 2025
Service was good and staff all pleasant and helpful. Car cleaning an added bonus.
23 January 2025
Couldn't fault it. A million times better than Inchcape in Chelmsford who are awful
22 January 2025
Staff were great
22 January 2025
Lynette Sanders was very helpful. She explained things very clearly and professionally
22 January 2025
everything was done that was required.
21 January 2025
Brilliant service
21 January 2025
I'd like to take a moment to share my gratitude and commendation for Hannah at BMW Southend. She was absolutely brilliant throughout my recent experience. Her attentiveness and patience were second to none, ensuring every question and concern was add
21 January 2025
Really good experience with BMW Southend, Kirsty was great, friendly and professional and kept me updated through out the whole repair, the technician Mark F came out and spoke to me about the problems and again very professional and knowledgeable
21 January 2025
A defect was reported on the vehicle this time round during the health check but the time before wasn't spotted but can see the fault from the previous health check video. Feel the servicing itself is very poor and isn't very good for a
21 January 2025
Just one hiccup the car wash was Disappointing with lower areas untouched - though it was late in the day and perhaps dark?
21 January 2025
work completed on time Service advisor knowlegable, polite and friendly
21 January 2025
They replaced the gearbox free of charge
20 January 2025
Kept Informed at all times, especially love the video from the mechanic.
20 January 2025
Leah was great.
20 January 2025
Although I have issues with the car, this is no reflection on my service experience which was first class.
20 January 2025
There great
19 January 2025
Your operative was adamant that I hadn't booked a service and no service requirement showed on her computer. When asked, I told her that I had booked online and Brian had confirmed my booking details which included the service the day before visiting
19 January 2025
Very good and professional experience
19 January 2025
Very in depth and everything was top standard
19 January 2025
Solely on the basis of your service staff, made to feel very welcome, didn't feel rushed and was contacted with regular updates
19 January 2025
No problems at all
19 January 2025
Quick and efficient service from all departments
19 January 2025
Hannah was brilliant
19 January 2025
Kirsty was great, kept me fully updated with the progress of my vehicle and was very pleasant.
18 January 2025
Very satisfied
18 January 2025
Everything explained and timeline spot on
18 January 2025
All spot on
16 January 2025
Not value for money.
16 January 2025
Brian and Hannah in your service team at Southend were both very helpful, explained everything to me and kept me up to date with the progress of works on the day. The technicians also managed to fit in some last minute work on the day which was great
16 January 2025
Great service
15 January 2025
Kept in touch with updates
15 January 2025
I have only interacted with Jerry Miller but he's been excellent under very trying circumstances given the delay to taking ownership of the car. Frankly I nearly pulled out on numerous occasions but Jerry kept me fully informed and I stayed patient.
15 January 2025
because i was completely satisfied
15 January 2025
No problems at all very smooth operaation
15 January 2025
As before, good communication plus the additional refreshment facilities available.
14 January 2025
Messed up the while you wait booking and had to leave the car all day and get picked up and dropped off instead of waiting for the car to be done on site.
14 January 2025
Kept me informed every step of the way and even top up my electric as I was low
14 January 2025
Asked for new wiper blades to be added to service in good time before due date Received a call the day before service telling me price and that they would order them in Fortunately they were in stock Should have been assigned to vehicle on 1st call
13 January 2025
Missed fitting wiper blades I ask to be done one fitter thought the other had done it. This could have been a break charge that was missed
13 January 2025
Work on time visual health report given with a mention front brake pads at 20% remaining, will schedule replacement around April
13 January 2025
Hannah King was professional, happy and her communication was excellent
12 January 2025
Jeremy was very helpful and did all he can to get the right car and deal for me
10 January 2025
Had to return next day due new parts damaged during transit, which was extremely inconvenient as had to leave work early
10 January 2025
Because I have spent so much time on the phone and bringing my car back and forth. I have phone 3 times and had to my a complaint to get a call. When you do go in except the receptionist no one can look at you because you have complained.
10 January 2025
Work done to a high standard!
09 January 2025
Always very professional
09 January 2025
Service experience ok although disappointing Engine Oil Transmission in a lifetime sealed unit had to be replaced after only 6 years.
08 January 2025
One element not fixed was my heating
08 January 2025
Professional team
08 January 2025
ALL TAKEN CARE OF WITH NO FUSS
08 January 2025
As above I even refused to do survey on phone
08 January 2025
Very difficult for me to reach any the staff after initial booking was made online, but communication was very good once they'd established connection with me.
06 January 2025
Very good
05 January 2025
It was perfectly fine
03 January 2025
Fantastic service
02 January 2025
I was seen quickly and my vehicle was completed in good time.
02 January 2025
Staff
02 January 2025
Polite & friendly welcoming, fast service & accommodated my request for a bigger courtesy car.
01 January 2025
The staff and how I was handled.
01 January 2025
Easy to book by phone. Efficient and polite service - perfect. Parking was easy on the day, however, this was 24th December. At other time parking has been a problem.
31 December 2024
Proactive service ; someone phoned me to remind me that the mot was needed and answered my questions regarding the service. Work completed to time which is important when scheduling this around work, with a clear outcome summary and useful video
30 December 2024
Unfortunately when I returned to my car the dash cam camera on the front screen had been removed. This I was aware of, as before on other services it's been explained that this is your company policy. Why does your engineer not re fit it back?
30 December 2024
I actually got a Service and mot to fit around school and within two weeks!
28 December 2024
Good communication and all work was done to my satisfaction
28 December 2024
Work completed in good time and the video I received was a first for me.
28 December 2024
Done what they said they would do with excellent communication, a rarity these days
27 December 2024
Friendly and helpful staff
24 December 2024
Was spot on
23 December 2024
I was offered a while you wait appointment and it was ideal. Comfy seats and good coffee. Job done and car cleaned in less than 90 minutes!
23 December 2024
Excellent
23 December 2024
Completely satisfied
22 December 2024
Work was done to a high standard customer service was a 10/10
22 December 2024
Very experienced
22 December 2024
Completely satisfied
20 December 2024
Leah was very helpful and kept me updated with what was going in with my vehicle.
20 December 2024
Always welcoming and communicative staff.
19 December 2024
They were quick to help when our car could not be completed on time
19 December 2024
Greeted well & job done fast & with care.
19 December 2024
Very good kept updated with what was happening tocar
19 December 2024
Leah at Group 1 was fantastic and attentive.
18 December 2024
Service advisor was very helpful, friendly and professional. All work appears to have been carried out to a high standard as far as I can tell.
18 December 2024
Quick service
17 December 2024
On vehicle collection was ignored for 20 minutes by service team sitting just a few meters away. Had to complain before any action.
17 December 2024
Poor
17 December 2024
Friendly efficient staff
16 December 2024
On my last visit I was disappointed. The lady who booked me in, Olga was efficient and helpful. However, the instructions she put for service team were not carried out. All around from booking the service to finish was not of usual standard.
16 December 2024
I was completely satisfied with the service. The work was carried out very professionally and a great job. I even got a health check video on my car that i was not expecting. So I would definitely recommend BMW
15 December 2024
On this occasion everything was very satisfactory
15 December 2024
All very professional
15 December 2024
Top notch
14 December 2024
my car has broken down three times in the space of two weeks regarding the same issue. The BMW technicians in Southend group one clearly cannot fix a bicycle so overall not happy at all.
14 December 2024
The staff explained everything that has been done
14 December 2024
Excellent communication from start to finish Happy with service carried out
14 December 2024
Prompt action on a safety recall, undertaken while I waited. Staff always polite and courteous.
14 December 2024
All on time, finished earlier than estimated time
13 December 2024
Very easy drop off and pick up, almost no wait time at all on either end of the recall service.
12 December 2024
Staff very friendly and work carried out quickly
10 December 2024
Friendly team and efficiently done
10 December 2024
Adrian customer service was immaculate, kind, patient service
09 December 2024
No issues of concern
09 December 2024
I'm completely satisfied with the level of service. The staff made the visit as trouble free as they could they are very helpful.
09 December 2024
Jeremy very efficient
09 December 2024
Completely satisfied
09 December 2024
Everything was done on time with constant updates throughout the service explaining the progress
08 December 2024
I was satisfied with everything except although I was asked if I wanted a complimentary wash and I said yes it was not washed
08 December 2024
Excellent in one word.
08 December 2024
Staff are always welcoming and helpful and the mechanics do a great job.
08 December 2024
Good all Round service
07 December 2024
Process from start to finish wasn't as smooth as I'd expect from bmw.
06 December 2024
Service and MOT carried out with ease of booking, vehicle ready on time and professional and courteous staff.
06 December 2024
Kirsty in the searches department went out of her way to be helpful
06 December 2024
Olga provided great and professional customer
05 December 2024
Having my vehicle back from service, I am confident that the service was carried out correctly and this gives me piece of mind when driving the car.
05 December 2024
Nice friendly environment
05 December 2024
It would've been good to know a rough time the car was going to be given its MOT. This way I could've planned my day better rather than waiting. I also waited 30mins in the showroom as the car was being cleaned. It wasn't actually cleaned however
05 December 2024
All went smooth
05 December 2024
car was returned as expected, clean and tidy. However, a small blemish is that 3, 2 Pound coins went missing from my centre console - not a big deal but wanted to mention it.
04 December 2024
Works completed at time aggread
04 December 2024
They did a first class job
03 December 2024
Very polite and pleasant staff. Felt looked after.
03 December 2024
It took a lot longer then I thought so I had to use another car but it my was done.
03 December 2024
No issues, everything was great. Hannah on the service team was brilliant
03 December 2024
Good communication and good quality repair
02 December 2024
Very satisfied and came away very happy
02 December 2024
Great
02 December 2024
Very happy with all staff
02 December 2024
Amazing service
01 December 2024
They do what is on the tin
30 November 2024
The service on the latest occasion was even better than expected. A courtesy car was provided without expectation The customer care received was beyond expectation.
28 November 2024
No hassle or waiting to be seen.
27 November 2024
The basic price of the service was unknown until after the service was completed.
27 November 2024
Excellent customer service and care
27 November 2024
Happy with all round service.
27 November 2024
Staff were very friendly
27 November 2024
Experience of purchasing the car, and now having my first service has been positive.
27 November 2024
Only not 5 stars because parts like rear wiper blades are not held in stock and I had to go back to collect and fit a new one.
26 November 2024
got the job done.
26 November 2024
Good service overall, car did need doing much. The only thing haven't been able to solve the issue with the charging door still temperamental, some time opens and sometimes it doesn't. Will get it check over with my next service.
26 November 2024
an overall very satisfactory service, kept to appointment time etc.
25 November 2024
Pleased with booking process and handling on the day.
25 November 2024
Excellent, quality service with professional and friendly staff.
25 November 2024
Kept informed throughout the whole process
25 November 2024
Very friendly front of house and mechanic was informative. Video is a nice touch!
24 November 2024
Surely once diagnosed that my concern was a repeat repair a matter of priority should have been applied, instead I had to call for updates, was left without transport for four days, was told a manager would call, even had cash taken from my vehicle.
24 November 2024
Good customer service, well organised.
24 November 2024
Completed on time
24 November 2024
The car was serviced and my instructions were carried out as requested.
24 November 2024
My serive advisor Olga Honcharuk. Always very friendly and helpful always. Wont work with any other service advisor if she is there!
23 November 2024
Communication was good and booking the service also
23 November 2024
Ease of booking down to the all services provided are first class
23 November 2024
Booked a while you wait service. All went to plan. Staff very helpful.
23 November 2024
Very quick turnaround
22 November 2024
Great service
22 November 2024
Much the same as above.
20 November 2024
Good proactive approach from the service team including leah
20 November 2024
Was kept updated of issues and resolved
20 November 2024
I couldn't fault the service
20 November 2024
Efficient and courteous staff, really nice. However Group 1 high set investigation costs puts one off from attending with anything other than standard servicing
20 November 2024
All problems including little ones were done well and completed in the agreed timescale.
19 November 2024
All fine
19 November 2024
Friendly, polite staff. Communication throughout the day and no waiting around. The car was ready when informed.
19 November 2024
Great dealership service...best I've experienced in along while. Hannah King and her team thank you.
18 November 2024
Ver helpful
18 November 2024
Really helpful and understanding staff
18 November 2024
Hannah who was our contact on the service desk was extremely helpful. She kept us in informed of what was going on on a daily basis.
18 November 2024
Good service, no complaints
18 November 2024
Lovely and warm service
18 November 2024
Excellent
18 November 2024
Carr wash wasn't done - this is the second time this has happened. Car inside wasn't put back as it was
18 November 2024
Good few costs.
18 November 2024
Very satisfied rung me as soon as it happened
18 November 2024
Kept in touch with mr throughout and notified of time frames.
18 November 2024
Had to wait for nearly a week before I got my car back from MOT due to logistics
18 November 2024
Brilliant experience
18 November 2024
Very helpful and friendly
17 November 2024
Excellent service
17 November 2024
The actual face to face service with Leah was excellent. However I refer you to my comments above.
17 November 2024
Excellent service
17 November 2024
Constant updates were given
16 November 2024
Staff are very friendly and helpful
16 November 2024
I'm not happy that you wouldn't extend the brake service interval. Or that I have found out that I complied with BMW service previously but there is now an orange indicator of service showing it was late. This can affect the sale price going forward.
15 November 2024
Good service
15 November 2024
The showroom was very clean and the service waiting area was comfortable
15 November 2024
Very professional staff,great service.
15 November 2024
I was treat like one of the family
09 February 2025
The BMW centre experience was fine. Salesman was helpful and attentive and delivery of the vehicle was quick and efficient.