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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
535 ratings and 290 comments received in the last 90 days.
15 November 2023
From the moment I met with Sofiane, he really took the time to listen to what I was interested in and presented all the options back in a stress-free, no-pressure environment. It is a real pleasure. I was kept informed by Sofiane throughout.
10 November 2023
Steve pudney salesman is excellent and keeps you informed along the way
08 November 2023
The personal service, attention to detail, professionalism and 1st class customer care given by Sofiane Khelfa. He dealt with my 1st and 2nd BMW purchase and he is the main reason why I return to the same dealership. Also the entire friendly team.
05 November 2023
Very patient staff, showing us the new technology, able to answer all questions, set up what we needed on a new 'phone purchase, to be compatible with the car.
04 November 2023
Extremely satisfied Very good service
03 November 2023
Every detail covered. Took time to ensure controls and paperwork understood Went beyond in all aspects
03 November 2023
From start to finish I could not fault it.
02 November 2023
Everything was sorted prior to our arrival of collecting the new car, so all we had to do was sign a few things, then we got taken round to our new car with a lovely big red bow on.
01 November 2023
Sales rep was great- best deal around! No pressure at any stage- searched different car options for me and was understanding that this is important to do at the early stages of finding the right car. Good communication- quick & at a time that suited
31 October 2023
Very satisfied with the dealership, this is the 4th car we have purchased from them. They always make us welcome and look after us, answered all our questions, excellent knowledge and a straightforward delivery of the car.
31 October 2023
Jeremy Allen made the purchase easy and attended our every need
30 October 2023
Adrian Lee was fantastic at every meeting.
30 October 2023
Excellent service, couldnt ask for better,
29 October 2023
Informed by Oscar Wood At Every Stage,All my Questions answered. Faultless from start to Finish.Thank You BMW FAIRFIELD.
29 October 2023
Overall everything worked just as expected (even though there was a relatively long wait for delivery of new car which I was informed would be likely at the outset).
28 October 2023
Totally satisfied with the service
26 October 2023
Oscar went through everything with us to make sure we understood all our the car works
26 October 2023
I dealt with Jeremy and he kept us up to date with the purchase of our cars and a smooth handover of the car.
26 October 2023
Oscar dealt with the my order and made the handover special. Giving me all the time needed to understand the new specifications for my new car.
26 October 2023
See above
22 October 2023
We came into the showroom with a rough idea of the car we wanted, but after explaining our requirements to Jeremy he suggested an alternative which has suited us perfectly. We were kept up to speed all the way through the process - great job Jeremy
21 October 2023
See above
17 October 2023
Fraser Gray
11 October 2023
We were looked after very well as soon as we walked through the door. The showroom is immaculate and impressive.
10 October 2023
Adrian was extremely helpful and knowledgeable about the range of cars BMW had to offer, once we agreed the car we wanted the help of Adrian and the rest of the team was excellent.
07 October 2023
Steve Pudney is fabulous
07 October 2023
Claire Anderson was such a great person to deal with . She explained everything to me in a way of ease of understanding.
06 October 2023
Very accommodating Very reliable Always kept in regular contact with updates Helpful and knowledgeable
04 October 2023
Was kept informed by Fraser at every step. Fraser was extremely professional, knowledgeable, friendly and helpful throughout.
04 October 2023
Oscar was brilliant and I believe he gave me the best advise and am happy with him
03 October 2023
From start to finish could not fault the service from Jeremy
03 October 2023
knowledge and expertise is 100%
03 October 2023
Excellent communications, very attentive and cared about the customers requirements
03 October 2023
The handover of my new car was easy and well managed by the sales executive. I was treated as a valued return customer and he was very attentive and helpful, the whole experience was of a very high standard.
03 October 2023
Minor issue rectified asap.
30 September 2023
The communication has been excellent, I asked a lot of questions and it has never been too much trouble to guide me through the process.
26 September 2023
The sales team chief and managers were brilliant together with my salesman Sofiane at their very best on the day I collected my car. It was a super day with great excitement and Sofiane went above and beyond to make our day special.
25 September 2023
2nd time using dealership and no other words except that they are great..
24 September 2023
Great service. Claire Anderson was fantastic.
24 September 2023
Since 2012 have bought 10 cars from Fairfield. Never issues with the sales team, they always remember you when in the dealership for any reason. Always able to strike a deal either for a new or used car - a pleasant, knowledgeable team to work with.
20 September 2023
Jeremy was knowledgeable and easy to talk too, not like a lot of sales men
19 September 2023
BMW Centre are helpful and always willing to go the extra mile to help and get a deal done
10 September 2023
Kept in touch through the whole process and was honest couldn't ask for more
04 September 2023
On the pre-arranged date for the pick up of my new car, the BMW representative drove to my home, to pick me up, and take me to BMW showroom. This to save me taking a taxi or arranging other transport for this journey, making my life a lot easier.
22 November 2023
Comment as 1 above
22 November 2023
-
22 November 2023
I didn't give 5 stars only because of a small thing. I noticed on the bill when I got home I was charged for a battery which I wasn't expecting/ told about. Assuming this was for my key
21 November 2023
Carried out the work within the time frame and to a high standard
21 November 2023
Healthcheck video showed a oil leak but no mention of this on the hard copy of report, a £50 compensation credit from my last service was supposed to be on my records but it was not, checked in on line for a fast check out but still had to go through
21 November 2023
I have only given 4 stars as after I left the service centre with my vehicle I noticed that there was 4 screws missing from the under tray at the front bumper which was not put back on. I belive the yay have forgotten Nd I have not contacted then bac
21 November 2023
It was only supposed to be a 2 hour service instead car was in 2 days . It was only when we called to collect car that we was told you had issues with your software and couldn't complete works on car . But it was only us calling we found this out
20 November 2023
See above
20 November 2023
As above
20 November 2023
Work was done professionally on time and car cleaned also
18 November 2023
My car was booked in 2-3 months in advance for my service. Dropped car off at 8:30am, phone call at 3:30pm saying we don't have the parts for the service / we have WRONG parts. So I didn't get my car back same day, had to wait till Mon!
17 November 2023
Very professional people.
17 November 2023
Nothing to fault
17 November 2023
Staff were friendly and the service via the breakdown team were consistent and kept us updated.
17 November 2023
the overall service from the people there was excellent
16 November 2023
I have always experienced a great service from (Fairfield BMW) over 20 years and find their staff are helpful and knowledgeable. Not sure the current booking process (Group 1 central booking system) is very good, i like to speak to the branch.
16 November 2023
Very satisfied with service.
16 November 2023
Absolutely satisfying
15 November 2023
Simply good service. Staff always helpful.
15 November 2023
Because this what you deserved
15 November 2023
Satisfied with the work done but you had the car all day for a relatively small job. I think the turnround could have been a little quicker.
14 November 2023
As mentioned in my first comment
14 November 2023
Everyone was friendly. Had a complimentary health check and clean.
14 November 2023
Very satisfied
14 November 2023
Dropped my car off for a recall & all there IT system was down but they handled it really well & was really apologetic . I got a lovely courtesy car & picked my car up at the end of the day with no issues so overall happy ??
14 November 2023
Booking, drop off etc all very easy. Knowledgeable staff. Amy was particularly helpful with booking.
14 November 2023
I was booked in for 0830 and told them I am waiting. I had to eventually ask what was going on at 3pm and finally had my service done at 4.30pm.
14 November 2023
Despite asking in advance for the service team to replace a broken hand brake button this wasn't done, they then rather than looking at it whilst it was at the garage suggest I come back on another occasion. Fairly poor service I thought.
14 November 2023
See above
14 November 2023
The only one thing I would mention is that when watching the inspection video back the guy who was doing it spoke quite quickly but other the that I was very happy and would recommend bmw to family and friends
14 November 2023
Met all my requirements
14 November 2023
Automated check in service and quick check out after receiving my car. Efficient and quick, how I prefer service to be!
13 November 2023
tyre pressure was not checked as its still showing it needs doing on dash board
13 November 2023
First class service from Kirsty, totally professional.
13 November 2023
I was given updates every step of the way and I particularly like the key drop off service and video update I received once the service work was finished. Olha Honcharuk provided amazing service and is a credit to BMW.
12 November 2023
Excellend service
12 November 2023
Job done, Olga is amazing! I'm
12 November 2023
As far as I know, everything was done as per instruction
12 November 2023
Had a slight problem on the first day , but was dealt with very professionally
12 November 2023
The person I was dealing with did not return my calls so I had to make several.
11 November 2023
The actual work carried out on my car is satisfactory.
11 November 2023
The service and support from staff was brilliant. However the costs were in excess of my expectations, but as it needed to be a main dealer service I had no options.
10 November 2023
customer service adviser explain everything in details
10 November 2023
Original price quoted was not reflected on invoice (+£60). Nethertheless advisor did manage to reduce to quoted price!! No complimentary car wash as requested during check in process.
10 November 2023
service given by Ms Julia Sutton ( serive advisor) was outstanding , & the the two ladies at the welcome were dedicated, efficient and welcoming
10 November 2023
Everyone was very professional.
09 November 2023
Total satisfaction
09 November 2023
Excellent
09 November 2023
I think there should be some kind of loyalty discount for regular customers
09 November 2023
For reasons stated anove
09 November 2023
Work completed within the timeframe with regular updates and information
09 November 2023
Excellent, friendly service. I would have no hesitation in recommending Group1 BMW Southend to anyone.
09 November 2023
Kept us well informed on progress
09 November 2023
For an MOT I was told to wait 90 minutes. I had to wait an extra 70 minutes. I was late to a meeting because of this, I wasn't offered a lift home or an alternative car. I booked this MOT couple of months in advance.
09 November 2023
Issues resolved very quickly
09 November 2023
Video was very informative and following the service everything was explained to me throuoghly.
09 November 2023
See above
09 November 2023
Sof was really good and had time for us
09 November 2023
Friendly service
09 November 2023
The service itself was good, but I can never find anywhere to park. All the customer spaces are always full and I have to abandon my car somewhere and block others in. Please could you have valet parking at peak times.
09 November 2023
All good
09 November 2023
The safety film was 5 star .
04 November 2023
The issues were resolved efficiently and I was treated with respect.
03 November 2023
Standards continue to slip: (1) ad-blue not topped-up, despite ensuring that it would be done; (2) adviser stated that the car had been vaccumed; it wasn't; (3) asked for old key fob batteries back - had to ask upon pick-up & adviser had to get
02 November 2023
Julia Sutton was lovely and very helpful.
02 November 2023
Happy with the updates on the service and also happy with the price considering what I had done. Staff were very helpful and friendly
02 November 2023
Efficient, professional and friendly
30 October 2023
Car service was carried out to a high standard, car is running very well .
30 October 2023
Either I, or the service centre was given the wrong time for the service, there was a 2hr difference, I was told I was 2hrs late. There was no confirmation for the booking, which I made over the phone.
29 October 2023
As above
29 October 2023
Very helpful team
28 October 2023
All ok
28 October 2023
Great service. Great courtesy car
28 October 2023
Did the work as anticipated.
28 October 2023
As above.
27 October 2023
Got the job done friendly staff all in all cery good
27 October 2023
Service wasn't completed on the day, then parts were not ordered in time, then a fault on the car after I picked it up, which wasn't there before.
25 October 2023
The lady we dealt with in the service department was very helpful, knowledgeable and a pleasure to deal with. Unfortunately the same cannot be said about your call centre absolute shambles.
25 October 2023
I booked online. There is no opportunity to request a courtesy or hire car. I like the facility to check the car in for its service online from home. The key drop system worked well but I miss the friendly greeting from a real person.
25 October 2023
Waited ages for appointment slot and recall letter says urgent, cancelled 1st app and they still turned up to collect car. 2nd app turned up to wrong address to collect car(driver was actually very helpful). Service dept not very helpful
25 October 2023
Manager/Owner looked after me as did the reception team.
25 October 2023
Same as above answer..Also didn't get offered a vehicle to use while my vehicle was kept longer than we arranged
25 October 2023
They're so lovely and I was happy They're treated with me so good. Thank you so much
25 October 2023
The service was carried out in a day which is great but we had to return the following weekend because the oil service light had not been cleared.
25 October 2023
After the service the details in the report were explained and the member of staff was friendly and knowledgeable.
24 October 2023
Very good service
24 October 2023
The reception and service staff were excellent and I am completely satisfied with the quality of the service to my car BUT the online check-in system is appalling, The check-in should be to check-in not a long winded attempt to sell other products.
24 October 2023
Perfect
24 October 2023
On arrival I was not told that 2 Mechanics had not turned in for work that morning & whereas I was going to wait for the completion of the Service & MOT, had to get friends to pick me up as it then turned out that car would not be ready until late pm
24 October 2023
It was a recall for 3 things
24 October 2023
As per previous comment
23 October 2023
Good service
23 October 2023
Unfortunately I took my car in at 8.30 on the Tuesday. I hadn't heard from the advisor by 15.30, when I called I was advised that due to the mechanics being delayed on other vehicles they wouldn't be able to service my car. Returned on Thursday!
23 October 2023
See above
23 October 2023
good service
23 October 2023
As above
23 October 2023
as above
23 October 2023
Car was collected on time there was no fuss and brought back at end of day
23 October 2023
Kept me informed and didnt wait around. Tech was very efficient and provided a good health check
22 October 2023
See previous answer - but 4 would be a little harsh
22 October 2023
Although there initially was a problem with my loan car being cancelled it was resolved satisfactory and everything else was 1st class
22 October 2023
Dave was great and honest when asked upon.
22 October 2023
Great service!
22 October 2023
It was just very good service all around. I was impressed with the new integration of the updates within the MyBMW app too.
20 October 2023
Reasons above.
19 October 2023
Friendly and communicative staff and car cleaned when I collected it.
19 October 2023
Service carried out first time. No need for any return visits.
18 October 2023
Well received and professional in treatment
18 October 2023
Very helpful with the way the video all explained
18 October 2023
When picking the car up, all my questions was answered and had a nice time when l was in the BMW centre.
18 October 2023
Staff were very courteous and helpful and we were contacted and given options when the work was running late
17 October 2023
Julie was very efficient and kept me up to date on the progress during the servicing on my car
17 October 2023
Always have a perfect service at Fairfield BMW and Olga always goes above and beyond to make it a clear and smooth experience
17 October 2023
Very punctual with my queries
17 October 2023
Nice waiting area and coffee
17 October 2023
drop off was easy with new system in place to drop key off. service agent coming out to assist finding the car was a nice touch.
17 October 2023
When I put my car in for its service, I thought it was running perfectly. When I picked it up I thought I was in a new car , it was that good.
16 October 2023
Kept well informed, while the car was serviced had a loan car to keep me moving. Hassle free service.
16 October 2023
Everything went smoothly
16 October 2023
My car was well looked after and I was taken through the report and work undertaken. The courtesy car wash was very welcome.
16 October 2023
Very satisfied and they done free health check on my vehicle
16 October 2023
Everything is as I would expect.
15 October 2023
Excellent throughout
15 October 2023
All OK
14 October 2023
Been my preferred choice for years
12 October 2023
Service was done quickly
12 October 2023
It was only in for an MOT but there was nothing to be unhappy about so full marks.
12 October 2023
30/8/23. My wife's car was booked in to have the boot looked at on her X6. It refused to open and close automatically. I had to go away so the car was with Fairfield until 7/9/23. Work was not competed. Car went back 5/10/23. Still waiting for car.
11 October 2023
customer service needs MAJOR improvement
11 October 2023
stress free process
11 October 2023
Not satisfied with the video content
11 October 2023
All work completed slight delay.
11 October 2023
As promised. While you wait service all perfect
10 October 2023
Great customer service from Group 1.
10 October 2023
Lack of feedback from work required and a new visit 30 miles away has to be scheduled to clear the service lights that were not ammended!!. Not a happy customer. Also a promised feedback call has not been recieved from the service manager.
09 October 2023
Customer service consistently good. Expectations almost always exceeded
09 October 2023
Problem with my car was found and fixed. Only issue was with communication. I wasn't told the car was being kept overnight until I rang at 6pm but had no answer as the workshop was closed. Car was not ready to pick up till 2pm the following day
09 October 2023
Experience was fine, but not 5-star.
08 October 2023
You felt welcome
07 October 2023
Staff v friendly, thorough and helpful, especially the gentleman at the service desk who took me through details of the service. V happy with complementary car wash which is key factor in picking garage. However had to wait long time to collect car.
07 October 2023
Service was excellent
07 October 2023
Kept informed and provided with the service video.
05 October 2023
Had no problems and I was dealt with very quickly and professionally
04 October 2023
Help fast service. Friendly Staff.
04 October 2023
Everything was carried out efficiently
04 October 2023
Thee effort you go to to send me a video is great and really helpful.
04 October 2023
service was good quick and friendly.
04 October 2023
I left my car at 8.00am. I had no contact or feedback all day and had to ring the dealership myself at 5.15pm. No one could answer me even then and I had to wait another 15 minutes for a call back and then rush to the site to collect my unfinishedcar
04 October 2023
Excellent service advisor but disappointed with the price
04 October 2023
Work was completed in good time
04 October 2023
David Luckin was extremely helpful both before and during the service experience and did his best to ensure we were not without a caar any longer than necessary.
04 October 2023
No complaints here at all. Very prompt and courteous service every time
03 October 2023
Julia handling of the problem was excellent.
03 October 2023
Julia who looked after me was very good
03 October 2023
She explained everything to me and very helpful
03 October 2023
I am so satisfied with all their findings and all my complains were dealt with satisfactorily. Their recommendation was excellent.
02 October 2023
Receptionist clearly had more important issues to attend to upon my arrival
02 October 2023
Again great service from start to finish
02 October 2023
Kept up to date on progress
02 October 2023
Job done efficiently
02 October 2023
From start to finish it was faultless
01 October 2023
Decent service but waited longer than I would have liked for attention.
01 October 2023
Completely satisfied customer
01 October 2023
Effortless drop off & pick up & service agent Olga extremely welcoming & helpful.
30 September 2023
The car went in for a safety recall Fairfield decided to carry out a service due in 1800 miles without my knowledge and approval and charge me £400 for their thoughtful pro active behaviour. When I complained I felt condescended by the supervisor.
30 September 2023
No complaints everything was done on time had my car back the same day.
30 September 2023
Olga was excellent and I was given a car which really helped me.
30 September 2023
Issues booking via app, appointment cancelled with no reason, no calls back from agents despite trying twice. Also service interval was not reset in my vehicle so had to look up how to do this manually.
29 September 2023
Did everything asked plus excellent customer service.
29 September 2023
They didnt fix the problem that they said that their repair would, so not happy
29 September 2023
Extremely happy with the service I had in Fairfield in Lehigh on sea
29 September 2023
Sad that you no longer do a one day collection and delivery service when there are no courtesy cars available as this causes disruption to two days now. Asked at check in if I wanted car washed etc. - wasn't done.
29 September 2023
This was a recall service for an airbag. The service was completed in good time.
28 September 2023
Service was fine, had to call 4 times to have a query answered however was resolved prior to my service.
28 September 2023
prompt friendly service
27 September 2023
feedback and kept up to date
27 September 2023
Exceptional service from David Lucken
26 September 2023
Not very competative price wise
25 September 2023
Excellent service and customer care
25 September 2023
Finished the job on time as arranged
25 September 2023
Dealing with exactly what needed to be done without any hidden costs. Also communicating the progress of work on the car
24 September 2023
Quick and reliable with fantastic staff. Smiling Olga always fix our problems.
22 September 2023
David in the service sept was very polite, professional and understanding
22 September 2023
everyone is so friendly and helpful
22 September 2023
I had a place to set up and continue my day's work, with a free drink and biscuit whilst I waited, as well as a complimentary car wash. Can't ask for more than that!
22 September 2023
Olga brilliant - rest of service not great had better in the past - turns out I need new tyres because I took it somewhere else after you had it on Saturday
21 September 2023
I've never experienced a problem when I'm there.
20 September 2023
Fully Satisfied
20 September 2023
Done on time
19 September 2023
Very good
19 September 2023
I always love visiting, it's great checking out the cars and the staff are always really friendly and polite. Olga was my point of contact and she was incredibly helpful.
19 September 2023
Dealt with promptly and in friendly manor
19 September 2023
Well done, great team. Thanks BMW
19 September 2023
The only problem is having to leave the car all day when there should be a time slot allocated if prepared to wait as it takes me over an hour each way to get home and return to pick the car up and my last visit was for a MOT which should be schedule
19 September 2023
Everyone was upfront about the cost - which wasn't the cheapest - but at least there were no hidden surprises.
18 September 2023
The only slight criticism was that my vehicle had to be kept overnight due to a problem in the workshop.
18 September 2023
Very quick and efficient experience
18 September 2023
Was told on booking car would be cleaned but did not appear to have been done
18 September 2023
Whatever my car had needed, they have repaired for me.
18 September 2023
Julia Sutton was very helpful introducing me to EMAC Service plan, my thanks.
18 September 2023
Requested wheel alignment report because the steering is STILL slightly off-centre. Haven't received anything until today.
17 September 2023
Everything went very smoothly
16 September 2023
Very good. Really liked the video they sent me
15 September 2023
The service adviser was very good, in particular regularly keeping me informed of the progress of the work.
14 September 2023
Pleased with the ability to have the car in quickly however, the constant lack of availability for a courtesy car is an immense inconvenience and disappointment.
14 September 2023
Julia in service was great 10/10 and James G was accommodating to allow a slightly later arrival for my elderly father - Thank you
13 September 2023
Top dealership on my fourth car now from them
13 September 2023
They just try and be something they're not.
12 September 2023
No communication, refuse to provide courtesy cars citing non availability
12 September 2023
Unhappy. Asked for assistance with coolant and window wash. Asked that both of these be filled. They weren't. Asked to be shown how to do this, cap was pointed at and told not to undo it as it would be hot.. Helpful!
12 September 2023
Excellent service.great coffee! Thank you
11 September 2023
The lady serving me did all that she could to keep me happy.
11 September 2023
All went like clockwork
11 September 2023
Was not warned about a new charge advised at the dealership. I asked for a quote for four new tyres and I haven't heard anything. I have asked twice.
11 September 2023
very satisfied
10 September 2023
Very good service apart from the technician had disconnected my dash camera and failed to reconnect it when finished witch I didn't realise for a couple of days so if I had of had a accident in that time it wouldn't have been recorded
10 September 2023
Car was not check before I picked it up
10 September 2023
I have been a customer of Group 1 Southend formerly Fairfield since 1996. They have provided consistent good service
10 September 2023
No hassle and work completed on time. Kept informed at all times and nothing too much trouble.
10 September 2023
Finished on time and car given back with no scratches. Notifications of service finished with paperwork
09 September 2023
Service good but the courtesy car had no petrol in it (this happens a lot). It had 17 miles in the tank. I had to go and fill it up despite only living around a 10 mile round trip as I was worried it would break down on me!
07 September 2023
Great service
07 September 2023
No complaints great service all round
07 September 2023
Whilst getting my car looked at, I enquired about my next service, when it was due and how much it would cost. Olga from the service team managed to get me this information very quickly.
06 September 2023
Very friendly staff and provide excellent service
05 September 2023
Much improved communication
05 September 2023
Car needed to be in for 2 days but there wasn't any courtesy cars available
05 September 2023
When I phoned the garage asking about how to pay, I felt I was just bothering the receptionist and that she was trying to get me off the phone quickly. It was as if I should know the process on when to pay etc n.b I had a collect and drop off service
05 September 2023
The paper work mentioned how I would potentially have to come back again next year for a replacement. It would have been easier to replace now than in a years time...
05 September 2023
Please see above.
04 September 2023
Would have been five but dont like the fact nearly all personal settings are altered
04 September 2023
Excellent customer service
03 September 2023
My car came back worse than it went in mechanically No courtesy car Rushed service Charges made for vehicle check but the gear box is now slipping, charges for screen wash yet the wipers are not working and tyre pressure warning light on
03 September 2023
Apart from the cleaning of my car, the recall was carried out with no complications
01 September 2023
3rd visit, reason being the great service from the moment walking into the building
01 September 2023
I could wait for my car while having a coffee. My car was also washed.
31 August 2023
Everything you would expect - they serviced the car on time and also provided a free valet.
31 August 2023
Not being tech minded I would have appreciated knowing before I left the premises that things were back to factory settings eg mirror setting, central locking, phone pairing to mention just a few.
31 August 2023
Excellent service
31 August 2023
Actual service was fine, but again after answering yes to being asked if I would like my car cleaned I was disappointed overall with the cleansiness of my car both on the outside and inside. just not up to the standard I have had in the past from BM
31 August 2023
NEED TO BACK TO WHAT SHOULD BE BMW SERVICE LEVEL AND NOT BEING TOLD THEY ARE SHORT OF STAFF
31 August 2023
Fast, efficient service. The helpful team kept me updated throughout process.
29 August 2023
Done in time as said
29 August 2023
After the service, my car's infotainment system is now broken. It cuts out randomly and then reboots after 10 seconds, losing sat nav directions. I'm very annoyed about this.
29 August 2023
From start to end the experience was poor, car park overflowing - described by one of your staff members as 'carnage', slow pick up of keys despite car being ready and car bumper has been scratched and scuffed.
16 November 2023
Fraser was amazing great customer service, start to finish always nothing was to much trouble to sort, Fraser is a great asset to your dealership. He made the collection of the vehicle very special for my wife all covered up with a bow on fantastic.